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AJ P. | Elance
 
176985602337900
Last Sign-in: Oct 8, 2012

AJ P.

Experienced BPO / Call Center Professional
   Philippines
  |   Mandaluyong, Metro Manila

Overview

- More than fifteen (15) years call center / BPO experience; Outbound, Inbound and Back Office Support programs
- More than three (3) years of agent experience in both Outbound and Inbound Campaigns.
- Seven (7) solid experience in the BPO industry providing encoding support for leading Litigation Companies in the Americas.
- More than eleven (11) years’ experience in start-up companies. (QLS, WSI, Confabia, Retention and BEM)
- More than eleven (11) years of people and performance management experience.
- Almost six (6) years of...

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Portfolio

Skills (2)

Tested
Operations Management
Business Management

Employment

StrataQuest
Co-Facilitator / Trainer (Part-TIme)
2011 - Present
Part-time position as co-facilitator and/or trainer.
Blueagle Marketing Inc
Country Manager
2010 - 2012
Heads the company's Philippine Operations including HR, Finance, IT, Local Sales and Marketing Projects include the following: - Designs and facilitates employee development programs and Rewards...
StrataQuest
HR Consultancy & Training and Education
2011 - 2011
Administrative: *set-up and maintain FB account of StrataQuest *set-up and maintain FB of its Financial Wellness account *help in admin work for StrataQuest (e.g. proposal making,...
Retention Inc.
General / Operations Manager
2009 - 2010
Served as the company's point of contact and general management of the center. Tasks include the following: - Ensure efficient operations according to identified measures on a day to day basis. -...
Confabia Inc.
Operations / BizDev Manager
2008 - 2009
Served as a multi-functional manager from operations, to business development tasks serving in-house and BOT account. Projects and tasks include the following: - Ensure efficient operations...
WinSource Solutions
Business Development Manager
2005 - 2008
- Initiate marketing strategies and coordinate actions to influence the market - Clarify goals and reach agreement maintaining the interests of all parties - Proactively develops and improve...
WinSource Solutions
Business Process Improvement Manager
2006 - 2007
- In-charge of 3 teams under the department (performance improvement group, workforce management team, database management group) - Manages the whole Performance Improvement team that is...
WinSource Solutions
Senior Operations Supervisor
2005 - 2006
- Daily oversight of floor operations of the call center's outbound account and ensured smooth flow of day to day operations. - Implementation of performance management system to develop agents'...
Alorica
Call Center Supervisor (Non-Voice Account)
2005 - 2005
Played the lead role in Project start-up, from management decision making to client relations management. Responsible for the workforce process from recruitment and deployment, staff scheduling,...

Education

Lyceum of the Philippines
Business Administration
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Keywords

My Snapshot
Finance & Management
1
Elance Level
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  • 12 months
  • Lifetime
Jobs
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0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
aejay_papa
Type
Individual
Member Since
October 2012
Elance URL
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AJ P. | Elance

AJ P.