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Agatha K. | Elance
 
176985602337900
Last Sign-in: Sep 2, 2015

Agatha K.

Expert Admin, Editor, Customer Service Specialist
   United States
  |  3:35 am Local Time

Overview

With over 15 years of experience in admin support and customer service and over 10 years working in the corporate world, I am an expert in assisting an individual or group in keeping their business running and driving their business forward. Whatever the task, I can take unnecessary pressure off of you by managing the day-to-day stuff, leaving you to focus on more important things.

I'm also a great value to any business. As a a former book editor for a global publishing company, I can offer editorial and project management expertise. Hire...

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Sep 17, 2015|Customer Service Project Management|$240|Completed
|
5.0
Jan 9, 2015|Virtual Assistant|$5,985|Completed

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Skills (10)

Tested
Communications
Virtual Assistant
Administrative Support
Appointment Setting
Calendar Management
Clerical Skills
Computer Skills
Customer Service
Data Entry
Email

Service Description

My mission is to deliver results and superior customer service.

Experience:

Administrative Support: Over 15 years
Customer Service: Over 15 years
Sales & Marketing: Over 10 years
Social Media Marketing: Over 5 years
Publishing/Editing: 10 years
Insurance: Over 4 years

Administrative: word processing, data entry, database management, personal assistance, event planning, client relations, customer service, research, bookkeeping, reports, spreadsheets, mailings, etc.

Social Media Marketing: manage content marketing, design and implement content strategy, curate relevant and valuable content, manage social media platforms and management (Facebook, Twitter, LinkedIn, Pinterest, Meetup, Yelp, YouTube, Instagram, Hootsuite, Buffer, etc.), design social advertising, publish social media activities, communicate and engage with audience with brand voice, write blog posts, research, track and report social media ROI, etc.

Marketing Solutions: develop strategies, design and execute marketing campaigns, manage online websites, design marketing materials, networking, online research, etc.

Desktop Publishing: newsletters, brochures, pamphlets, marketing materials, invitations, flyers, etc.

Database Management: create, update, and export customer, client and contact databases.

Billing Services: accounts receivable and payable, invoices, bill payments, etc.

Mailing Services: create and execute various mail campaigns including batch E-mailing and direct mail of postcards, letters,...

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Employment

Elance
Freelancer
2015 - Present
Dao Insurance Services
Customer Service Representative
2012 - 2014
John Wiley & Sons, Inc.
Acquisitions Editor
2008 - 2012
Self-Employed
Freelance Editor
2006 - 2008
The McGraw-Hill Companies
Acquisitions Coordinator
2003 - 2006
American Express Financial Advisors, Inc.
Market Group Director's Assistant
2002 - 2003

Education

University of California, Davis
Bachelor of Arts
-
Overview  |  Job History  |  Resume/C.V.

Keywords

Virtual Assistant
Admin Support
Office Support
Marketing
Insurance
Editor
Accounting
Bookkeeping
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  • 12 months
  • Lifetime
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Identity
Username
agathakim
Type
Individual
Member Since
June 2014
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Agatha K. | Elance

Agatha K.