Over 7 years of professional experience in information technology.
I specialize in network design, technology assessment and planning, network/desktop support, remote support.
SAP configuration MM, FI, CO, SD, PP
Microsoft Certified Professional
Central Michigan University
Master of Business Administration
Central State University
Bachelor of Science in Business Administration
1996 - 2001
Detroit Housing Commission
Desktop Support Technician
2009 - Present
Preparing Windows 7 images to specific hardware models using Windows Deployment Services (WDS) for deployment in a Server 2003/2008 environment.
Supporting over 60 Multifunction HP/Copy Star machines for 150 users scanning PDF files to user folders.
Delivering exceptional customer service to 150 users across 7 locations by meeting service level agreements (SLA) on day-to-day IT operational needs.
Managing helpdesk operations using ManageEngine ServiceDesk Plus 8.0 to respond to user requests and track IT assets.
Creating fillable PDF forms from paper documents and integrating into email and helpdesk application systems.
Integrating training room computers with Smartboard, screen-sharing software (Windows Meeting Space), and softphone (SIP) client for webinars with 55 LED HDTV with 5.1 surround sound A/V system.
Preparing technical memoranda and IT procedures for IT staff and agency management.
Preparing how to training material in Windows 7 and Office 2010 Professional for end users.
Toning data cables for network switch and patch panel upgrades and troubleshooting connectivity issues.
Creating and managing over 4,000 key card identification badges using Assure ID 2009 Enterprise, Fargo high-definition ID printers, and GE Facility Commander software.
Establishing SQL and Citrix connections to ensure seamless application connectivity.