Adrian Horton | Elance
 
176985602337900
Last Sign-in: Oct 12, 2013

Adrian Horton

Experienced IT Pro with business experience
   United States
Detroit

Resume/C.V.

Over 7 years of professional experience in information technology.
Service Description
I specialize in network design, technology assessment and planning, network/desktop support, remote support.
SAP configuration MM, FI, CO, SD, PP
Certifications
Microsoft
Microsoft Certified Professional
Awarded: 2009
Education
Central Michigan University
Master of Business Administration
2010 -
Central State University
Bachelor of Science in Business Administration
1996 - 2001
Employment
Detroit Housing Commission
Desktop Support Technician
2009 - Present
• Preparing Windows 7 images to specific hardware models using Windows Deployment Services (WDS) for deployment in a Server 2003/2008 environment. • Supporting over 60 Multifunction HP/Copy Star machines for 150 users scanning PDF files to user folders. • Delivering exceptional customer service to 150 users across 7 locations by meeting service level agreements (SLA) on day-to-day IT operational needs. • Managing helpdesk operations using ManageEngine ServiceDesk Plus 8.0 to respond to user requests and track IT assets. • Creating fillable PDF forms from paper documents and integrating into email and helpdesk application systems. • Integrating training room computers with Smartboard, screen-sharing software (Windows Meeting Space), and softphone (SIP) client for webinars with 55” LED HDTV with 5.1 surround sound A/V system. • Preparing technical memoranda and IT procedures for IT staff and agency management. • Preparing “how to” training material in Windows 7 and Office 2010 Professional for end users. • Toning data cables for network switch and patch panel upgrades and troubleshooting connectivity issues. • Creating and managing over 4,000 key card identification badges using Assure ID 2009 Enterprise, Fargo high-definition ID printers, and GE Facility Commander software. • Establishing SQL and Citrix connections to ensure seamless application connectivity.
Payment Terms
Net 30, Paypal, Company Check
Adrian Horton | Elance

Adrian Horton