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Pamela A. | Elance
Last Sign-in: Feb 7, 2016

Pamela A.

Tech Savvy Virtual Assistant for Business Support
   United States
  |   Buffalo, NY
  |  2:28 pm Local Time

Verified Freelancer

Pamela A.'s identity has been verified.  Learn More


I have over 20 years of professional experience, primarily in the insurance and legal fields, in administrative support; project management; regulatory compliance; reviewing and analyzing laws, documents, and case files; and writing and editing correspondence, reports, and policies and procedures. I have strong organizational, analytical, research, writing, proofreading, and customer service skills with the ability to learn and apply new concepts and processes quickly.

Iím also a website designer and a jewelry designer. I love creating...

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Jul 13, 2015|Other - Administrative Support|Private|Completed
Jun 15, 2015|Research|Private|Completed
Jun 14, 2015|Data Entry|Private|Completed
Jun 10, 2015|Virtual Assistant|Private|Completed

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Created WordPress site for Trusts & Estates law firm. I am responsible for the...
Created WordPress site to promote my business.
Created WordPress site as a repository for music my client found and also recorded...
Client wanted a website that integrated his ReverbNation profile so he could update the...
About page created for my former jewelry design business, Pamela Grace Designs. I also...

Skills (10)


Service Description

Administrative Services

Word Processing
Data Entry
PowerPoint Presentations
Excel Spreadsheets
PDF Documents & Forms
Travel Arrangements
Editing & Proofreading
Internet Research
E-commerce Selling Assistance

Creative & Technical

Website Design & Maintenance
Blog Design & Maintenance
Domain Name Registration
Social Media
IT Consultation for Small Law Firms & Businesses

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Ahrens Virtual Assistant Services
2015 - Present
Ed Northwood and Associates
Legal Assistant / Office Manager
2010 - 2015
Managed a two-attorney trusts and estates law firm providing paralegal and secretarial support. Responsible for all aspects of office management including, but not limited to, bookkeeping,...
Connors & Vilardo, LLP
Legal Secretary
2009 - 2010
Assisted attorneys and paralegals with daily tasks including typing and/or drafting correspondence, memoranda, and legal documents. Additional duties included dictaphone transcription, court...
M&T Bank (Grant Street Branch)
Teller Supervisor/Part-Time Teller
2008 - 2009
Managed the daily activities of four tellers. Developed procedures for and conducted monthly audits of the branch to ensure compliance with bank policies and procedures. Accurately and...
Shapiro & Associates
Legal Assistant / Office Manager
2006 - 2007
Assisted attorneys and paralegals with daily tasks in the handling of personal injury cases to include obtaining medical records and other documentation, case file preparation and maintenance,...
Tufts Health Plan
Supervisor of Medicare Compliance
2005 - 2005
Managed regulatory compliance for assigned operational areas. Reviewed, analyzed, and summarized Medicare rules and regulations. Reviewed and edited policies and procedures and provider contracts...
Massachusetts Division of Insurance
Senior Health Analyst
2001 - 2004
Responsible for the annual accreditation of assigned managed care plans. Reviewed company filings to ensure benefits and other provisions were written and maintained in compliance with relevant...
Tufts Health Plan
Senior Medicare Compliance Analyst
2000 - 2001
Managed regulatory compliance for assigned operational areas. Reviewed, analyzed, and summarized Medicare rules and regulations. Reviewed and edited policies and procedures and provider contracts...
John Hancock Financial Services
Claim Review Team Member/Team Leader
1997 - 2000
Reviewed and analyzed over 3,000 claims submitted through the Alternative Dispute Resolution process pursuant to the court-approved settlement of a nationwide class action lawsuit. Daily...
Knapp, Schenck & Company
Property & Casualty Claim Manager
1996 - 1997
Managed claim reporting activities of 50 brokers for specialty insurance programs. Monitored insurance company claim handling and case reserves. Maintained active diaries on all litigation,...
Commonwealth Automobile Reinsurers
Claim Examiner
1994 - 1996
Conducted reviews of automobile insurersí claim files to monitor compliance with the performance standards for the handling of ceded insurance business. Prepared reports analyzing review findings...
Norfield & Associates
Independent Insurance Adjuster
1993 - 1994
Represented insurance companies in the investigation of third party casualty claims. Interviewed involved parties and witnesses. Prepared reports documenting facts and providing liability...


Bentley College
Paralegal Certificate
Insurance Institute of America
Associate in Claims (AIC) designation
University at Buffalo
Graduate Certificate in New Media Design
SUNY College at Brockport
Bachelor of Science Degree Criminal Justice
Overview  |  Job History  |  Portfolio  |  Resume/C.V.


Microsoft Office
Website Design
Virtual Assistant
Project Management
Adobe Creative Suite
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
Per Client
Member Since
June 2015
Elance URL
Pamela A. | Elance

Pamela A.