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Ajie Quinto | Elance
 
176985602337900
Last Sign-in: Jan 3, 2012

Ajie Quinto

Tenured Agent in Call Center Industry
   Philippines
  |   Quezon City, Metro Manila
  |  1:55 pm Local Time

Overview

Minimum Hourly Rate $5

I am a Customer Service Representative in the Business Processing Outsource here in the Philippines for over 3 years. Handling phone and email support. I handled both billing and technical support. I also became a supervisor taking in escalated calls and a Point of Contact in email support. I am responsible in handling phone calls and providing Customer Satisfaction which is one of our primary goal. I am responsible in explaining billing inquiries like chargeback, unauthorized charges, adjustments and order processing. I also handled...

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Skills (6)

Tested
Business Writing
Call Center Skills
Call Center Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Passed
Phone Support
Telephone Etiquette Certification
My Score
avg
Passed
English
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Passed

Service Description

I provide world class Customer Support both in email and over the phone. I can handle both billing and technical concerns. I can take escalated calls and act as a supervisor. I can maintain stats set by the client.



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Employment

Concentrix - A Synnex Corporation Company
Customer Care and Education Representative
2009 - Present
Handled Billing and Technical issues via phone and email support. Responsible for VIP issues and concerns, problem in downloading software, homepage issues, complains with their avatar, buying...
Stream International Global Services Phil. Inc.
Customer Service Representative
2009 - 2009
Handled billing inquiries or complaints, basic troubleshooting for the Sirius Satellite Radio. Responsible in creating new acct., sending new signals, dealer and web activation, updating account...
Sitel Call Center Philippines Inc.
Customer Service Representative
2007 - 2008
Handled billing inquiries or complaints for the Internet Service of Bell Canada ( Bell Sympatico Acct.). Provide credits and adjustments due to tech issue. Creation, retention and modification of...
Poweradio 104.7FM
Disk Jockey
2005 - 2007
Serve as a disk jockey for a specific radio program (Smash Hits). As a disk jockey, I am responsible for the spinning of music tracks, stingers, advertisements and entertaining listeners and clients.

Education

Tomas del Rosario College
Bachelor of Science in Business Administration
2004 - 2008
Overview  |  Job History  |  Resume/C.V.

Keywords

Phone and Email Support Representative
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Identity
Username
AjieQuinto86
Type
Individual
Member Since
June 2011
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Ajie Quinto | Elance

Ajie Quinto