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JOSEPHINE A. | Elance
 
176985602337900
Last Sign-in: Sep 9, 2014

JOSEPHINE A.

It is a matter of SELF MOTIVATION.
   Philippines
Davao City

Verified Freelancer

JOSEPHINE A.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $7

My background includes serving as a customer service associate within both call-center and retail environments. Most recently, I worked on the customer service desk for AT&T U-Verse Blue (Billing and Sales), where my responsibilities included handling customer merchandise returns, issuing refunds/store credits, and upselling. In this position, I demonstrated the ability to resolve variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions).I am...

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Portfolio

Designed a flyer to invite interested people to join the team

Skills (10)

Tested

Service Description

For further information regarding my qualifications, please see below:


Virtual Assistant
Training Topics
Real Estate Principles
REO Principles & Practices
REO Portals
Property Assignment
Occupied Property
Marketing the Property
BPO
Monthly Status Report (MSR)
Reimbursements
Utilities
MLS Entry
Forms and Contracts
Finalizing Contracts
Offers Process
Transaction Closing
Phone & Email
Short Sale
Basic Photo Editing
Introduction to Flier Creation
Interview Guide
Introduction to Craigslist
Introduction to YouTube


Virtual Assistant (The Grab and Cook Team)
Contact follow-ups on sales prospects
Provide status reports to management
Perform general clerical duties
Maintain electronic filing systems.
Support staff in assigned projects
Provides customer service: answers questions, provides information, researches and resolves problems



Consultant
Maintain records of telephonic interactions, orders and accounts
Resolve issue and inquiries with customers bill
Upsell for internet, TV and phone services.

Financial Consultant Tier 2 (ESCALATION AND COMPLIANCE)
Maintain records of telephonic interactions, orders and accounts
Assisting in providing information for account approvals and card activation
Handling account blocks for Dispute, Fraud, Compliance and ID check
Assisting eligible applicants on processing for their Government benefits
Handling Supervisors call
Respond to customer inquiries
Handle...

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Employment

Think Innovations
Virtual Assistant
2013 - 2013
Works on contact follow-ups on sales prospects, provide status reports to management, perform general clerical duties, maintain electronic filing systems, support staff in assigned projects,...
MyOutdesk, Incorporated
Virtual Assistant
2013 - 2013
Works on as a Real Estate assistant usually works on Manage contact lists and customer spreadsheets, maintain a calendar and set up meetings, take transcription and handle correspondence, send...
Sutherland Global Services Inc.
Consultant
2012 - 2013
Maintain records of telephonic interactions, orders and accounts Resolve issue and inquiries with customers bill Upsell for internet, TV and phone services
Sutherland Global Services Inc
Financial Consultant Tier 2 (ESCALATION AND COMPLI
2010 - 2012
Maintain records of telephonic interactions, orders and accounts Assisting in providing information for account approvals and card activation Handling account blocks for Dispute, Fraud,...

Education

Holy Cross of Davao College, Incorporated
Bachelor of Arts in Mass Communication
2004 - 2008
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Real Estate
REO
Customer Service
Admin Assistant
Administrative Task
Virtual Assistant
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Identity
Username
ajosephine111
Type
Individual
Member Since
May 2013
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JOSEPHINE A. | Elance

JOSEPHINE A.