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April Anne L. | Elance
 
176985602337900
Last Sign-in: May 2, 2015

April Anne L.

CUSTOMER SERVICE/VA/DATA ENTRY/FRAUD SPECIALIST
   Philippines
  |   San Pedro, Laguna
  |  3:39 pm Local Time

Overview

Minimum Hourly Rate $4

For 7 years, I have extremely developed competitive skills in customer service, fraud detection/prevention/investigation/recovery, training, administrative tasks, email handling, data entry, web research, and sales. I have worked in International Companies and dealt with international premier clients/customers.

I was also trained and experienced the following: Magazine Cover & Article Layout Designs, Web Researching, Newsletters(via ConstantContact.com, iContact and TurnkeyEmail.com), MS Office Tools(Outlook, Excel w/ Visual Basic and...

Read More »
Oct 21, 2013|Virtual Assistant|$563|Working
Jul 29, 2013|Word Processing|$0|Completed
May 28, 2013|Virtual Assistant|$53|Completed
|
4.1
Mar 6, 2013|Virtual Assistant|$111|Completed

View All »

Portfolio

Skills (10)

Tested
English
Translation English Tagalog
Call Center Skills
Call Center Skills Test
My Score
avg
Computer Skills
Customer Service
Email
Helpdesk
Phone Support
Time Management
Microsoft Excel

Employment

Raithseen Dhanapaul - Local Energy Shop
Verification Agent
2012 - 2013
- Monitoring Local Energy SPC Queue for SPC Installation Verification - Outbound Calls to Australian Clients for SPC Installation Verification - Processing VEET Certificate on AUS VEET Website -...
Roger Huitt - Silone
Data Entry Specialist / Lead Generation
2012 - 2012
- Lead Generation - Data Entry
Jeffrey Swanson - OneTwoTen
Virtual Assistant
2012 - 2012
- Data Entry - Web Research - Sales Inventory
Jeffrey Golby - Global Currents
Virtual Asssistant, Email Answering, Customer Serv
2012 - 2012
- Web Research - Data entry - Email Handling
Handy Tax
Customer Service Representative
2012 - 2012
- Doing Outbound follow up calls to Handy Tax leads regarding Handy Tax application forms - Educating leads/customers about Handy Tax - Receiving calls from leads/customers regarding Handy Tax...
Aspire Realty Group
Virtual Assistant/Customer Service Representative
2012 - 2012
- Responsible for updating www.dropbox .com - Responsible for updating www.gosection8 .com - Responsible for updating properties inventories - Pre-qualifying Leads - Creating Meeting agenda -...
United Cab
Reservation's Associate
2011 - 2012
- Taking reservations from United Cab customers - Processing reservations using United Cab reservation system - Calling United Cab drivers to follow up on the assigned reservation
HSBC Electronic Data Processing Phil
International Account(HSBC Credit Cards & Co-Brand
2007 - 2011
- Detection & Prevention of any Fraudulent Activities. - Analyze accounts in nine(9) different queues. - Analyze Fraud Trends, Cash Activities, Test Merchants and Bin Generator Merchants. - Analyze...
Convergys Philippines
International Account(Onstar System for GMC Vehicl
2007 - 2007
- Front liners and Responsible for the Activation/Reactivation of the OnStar System in the Owner's New or PreOwned Vehicles (General Motors) - Pre Delivery Inspection of OnStar System for GM...
Inter Continental Hotels Group
International Account(InterContinental Grp of Hote
2005 - 2006
- Maintaining customers/guests Priority Club Account (esp. Elite Status) - Hotel Reservation (Regular reservation or with the use of Priority Cub Reward Points) - Updating and Managing of...

Education

University of the East
Bachelor of Science in Biology
2000 - 2004

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Identity
Username
al_layacan
Type
Individual
Member Since
December 2011
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April Anne L. | Elance

April Anne L.