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Alan Mears | Elance
 
176985602337900
Last Sign-in: Nov 21, 2014

Alan Mears

   United States
  |   Aubrey, TX

Overview

Information Technology Manager with expertise in customer service and technical support, service and process improvement and systems administration. Solid background in directing initiatives to implement complex technologies, quality assurance programs, management and reporting tools. Proven ability to bridge technology and business goals to provide creative and productive solutions. Demonstrated success leading and mentoring cross-functional teams in order to maximize levels of productivity. Experienced interfacing with key business units...

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Skills (10)

Tested
Process Improvement
Customer Service
Project Management
Information Technology
CRM
Quality Assurance
Technical Support
Team Building
Software Documentation
Healthcare

Employment

Daisy Brand
Project Coordinator/Systems Administrator
2013 - 2014
Hired to fill a newly created position within the Application Development team. Business objectives included the evaluation of current processes, development and implementation of improved...
AccentCare
Systems Administrator
2012 - 2013
Transitioned into IT Infrastructure Group to provide more direct technical and administrative support for company Enterprise systems, and to further enhance the customer experience by improving...
AccentCare
Manager of IT Customer Support
2011 - 2012
Recruited to fill this newly created position during the complex merger of AccentCare and Texas Home Health/Guardian Home Care. Tasked with designing and implementing a Service Desk function from...
Gentiva Health Services
Help Desk Manager
2007 - 2011
Hired to provide strategic leadership for Customer Service and Operations functions within the Information Technology environment. Develop a cohesive support team, guiding activities towards...

Education

Ambassador University
AA
-
Texas A&M University-Commerce
Bachelor of Science
-
Overview  |  Job History  |  Resume/C.V.

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alanmears
Type
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Member Since
November 2014
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Alan Mears | Elance

Alan Mears