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Laura G. | Elance
 
176985602337900
Last Sign-in: Jun 16, 2015

Laura G.

Administrative Support Services
   United States
  |   Anchorage, AK
  |  3:56 am Local Time

Verified Freelancer

Laura G.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $16

Experience with a smile.
With 40 years of providing good customer service for a variety of organizations, Iím here to generate a good relationship, promote good business practices, and participate in the growth of doing good business. I've learned a variety of skills for providing satisfying in-person and long-distance aid. From successful digital and telephonic relief for local and long-distance clients and customers ranging from document or project creation and delivery to statistical information via research and data entry. Great...

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Portfolio

Twenty years customer service, telephone skills and administration support.

Skills (10)

Tested
Computer Aptitude Test
My Score
avg
Passed
Customer Service
My Score
avg
Time Management
My Score
avg
Passed
Content Writing Skills Test
My Score
avg
Passed
Business Writing
My Score
avg
Passed
Business Writing Skills Certification
My Score
avg

Service Description

Computer Skills:

Proficient with Microsoft Office; type 55 words per minute; proficent communication with supervisors and clients via email. Proficient in research, file management, formatting documents.

Telephone Skills:

Proficient with 5 phone lines; polite disposiiton; good listening skills; good problem solving skills; proficient at establishing rapport with customers, clients and supervisors; proficient with taking messages and passing along information; proficient with providing messages.

Writing Skills:

Proficient writing short articles; proficient with English grammar, punctuation and formatting;

Data Entry:

Proficient in organizing and formatting data; proficient placing data in templates.



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Employment

State of Alaska, Attorney General's Office
Law Office Assistant
2013 - 2013
Answering the main phone line for the office. Open, close and transfer files to and from Case Management. Log, scan, copy and redact all discovery. Calendar conference rooms. Research court files....
Koniag Education Foundation
Student Tracking Coordinator
2009 - 2013
Responsible for collecting, analyzing and reporting data for federally funded program. Conduct surveys from students and affiliates for evaluating and improving programs. Responsible for...
Aloftinak, LLC
Resident Assistant
2007 - 2009
Responsible for the safety and security of 60+ students. Supervised student work detail. Enforced rules and regulations of Mt. Edgecumbe School. Kept work area clean and in good working condition....
Sheldon Jackson College
Administrative Assistant
2006 - 2007
Created and maintained paper and electronic filing system; answered phones; communicated with and supported students, staff and faculty; sent and received faxes; completed purchase order...
Advance America
Assistant Manager
2004 - 2005
Answered phones; debt collection; helped manage and execute marketing campaigns; assisted manager with day-to-day operations of the center; ensured all transactions were accurate and all policies...
Alaska Housing Finance Corporation
Administrative Assistant/Courier II
2000 - 2001
Responsible for auditing notes; responsible for maintaining company vehicle; responsible for data entry using the AS/400 computer system; responsible for collecting, filing, maintaining and...
Alaska Archives
Record Center Manager
1997 - 1998
Supervised four employees; sorted and maintained business documents for 300+ clients; maintained confidentiality; provided courier services to customers; received and periodically disposed of...

Education

Sheldon Jackson College
Bachelor's Degree in Business Administration
2001 - 2006
Alaska Junior College
Associates Degree for Paralegal/Legal Assistant
1989 - 1991
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Data-entry
document
format
MS Office
proofreading
graphs
statistics
My Snapshot
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Elance Level
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  • 12 months
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Identity
Username
Alaskalaura
Type
Individual
Member Since
January 2013
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Laura G. | Elance

Laura G.