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Alena C. | Elance
 
176985602337900
Last Sign-in: Oct 26, 2015

Alena C.

Customer support, Account Manager, Assistant
   Ukraine
  |  8:08 am Local Time

Overview

Minimum Hourly Rate $10

I am highly motivated, hard-working and customer focused professional with extensive 6 years experience in providing customer service, key client development and retention. Skilled in creating and growing solid customer relationships, need’s analysis, and account activity tracking.

Moreover, as an graduated with honours Linguist and English-Russian/ Russian/English Interpreter/Translator I just adore my profession.

English To Russian Translation Skills Test - 1st Place!

I am experienced in every job related to Translation, Customer and...

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Jan 22, 2015|Customer Service|$1,199|Completed

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Skills (10)

Tested
Email Handling
My Score
avg

Service Description

Additional Skills and Strengths:
- SalesForce.com
- Zendesk;
- Magento;
• Proficiency with MS Office;
• Proficiency with almost all Internet browsers;
• Good knowledge of SalesForce and OTRS CRM Systems;
• Good knowledge of Jira and Bugzilla systems;
• Proficiency with Zuora and Aria billing systems;
• Highly driven and self-motivated;
• Excellent verbal and written communication skills;
• Proficient in problem resolution;
• Excellent customer service skill;
• Additional personal passions are travelling, fitness and world of beauty.

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Employment

SMTP Inc
Account/Service Manager
2012 - 2014
MAIN RESPONSIBILITIES: • Manage a dedicated database of 350+ customers; • Review, track and/or resolve customers’ complaints; • Monitor and ensure that all standard client communication are...
SMTP Inc.
Technical Support Supervisor
2011 - 2012
MAIN RESPONSIBILITIES: • Manage a support team to provide perfect support to company’s customers; • Training new support agents; • Create documents and solutions for a company’s staff; • Manage...
SMTP Inc.
Technical Support Representative
2009 - 2011
MAIN RESPONSIBILITIES: • Manage customers’ accounts and provide customer technical support via email communication, live chat and phone system; • Gather customer’s information and determine the...
Anastacia Marriage Agency
English-Russian; Russian-English translator
2007 - 2008
MAIN RESPONSIBILITIES: • Compose presentation for brides; • Communication with potential grooms via email and phone; • Arrange meetings with of potential brides and potential grooms; •...

Education

Schevchenko State University
University Degree - graduated with high honours
2004 - 2009
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer service
account manager
customer care
support
assistant
translator
russian; zendesk
magento
salesforce
account manager
My Snapshot
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Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
Alena_Odessa
Type
Individual
Member Since
June 2014
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Alena C. | Elance

Alena C.