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Dee Conway | Elance
 
176985602337900
Last Sign-in: Mar 26, 2014

Dee Conway

Data Entry Specialist ||Technical Support||BPO
   Philippines
  |   Quezon, Manila

Overview

Minimum Hourly Rate $5

I've been working in a call center industry for more than a year with excellent customer service. Handled Billing and Technical issues such as broadband (DSL and 3G), network and handset. I am very flexible in learning new things, new environment and it is a challenge for me to bring client satisfaction that's why I require constant communication with my client to make sure sure things are done without mistakes and omissions. I am seeking a position in an office environment, where there is a need for a variety of office management tasks...

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Portfolio

- Modem Configuration - Train Rates, Authentication and Browsing troubleshooting -...
- Phone Troubleshooting - Handling Troubleticket.
- Broadband and Network Troubleshooting ( Mac and WIndows )
- Track orders by calling USPS, UPS, FEDex, and any other shipping companies - Fix...
- Assist customer that has issues with their android phones -process replacement...

Skills (10)

Tested
Customer Service Test
My Score
avg
Office Skills Test
My Score
avg
Passed

Service Description

As you can see on my profile I am more on technical skills like data entry, call handling and email handling, technical support and knowledge in Broadband (DSL and 3g) Services.

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Employment

Sykes Asia Inc.
Technical Support Tier 1 (DSL account)
2012 - Present
NCO Group
Customer Service / Technical Support Tier 1
2011 - 2012
The Results Companies
Customer Service / Technical Support Tier 2
2010 - 2011

Education

Centro Escolar University
AB Mass Communications
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

data entry dsl broadband email handling administator assistance chat support order customer service
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  • 12 months
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Identity
Username
alexxconway
Type
Individual
Member Since
December 2012
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Dee Conway | Elance

Dee Conway