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Alina Bonea Maxi | Elance
 
176985602337900
Last Sign-in: Sep 13, 2015

Alina Bonea Maxi

   Slovenia

Overview

I am an organized and analytical person with an overall 9 years of experience within call center and retail companies ,driving from sales departments to information technology. The challenging and multi-cultural environments offered me the opportunity to develop excellent interpersonal skills and taking a major role in people development and customer’s support .

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Skills (10)

Tested
CRM
Training
Management
Strategy
Team Management
Call Centers
Telemarketing
Business Development
Sales Operations
Business Strategy

Employment

Studio Moderna
Head of IT Customer Service
2013 - Present
• Lead and manage the IT Customer Service Team, which is responsible for first and second line technical & content support for 20 countries in CEE,UK,US,CHINA • Manage quality assurance across all...
Studio Moderna
Head of IT Business Solutions
2012 - 2013
•Lead and manage the Business Solution Team of 4 members, which are main contact point (key account managers) for the assigned region in CEE •Take part in the strategically decision for the IT...
Studio Moderna
Key Account Manager
2009 - 2012
Assuring regional support on all Business applications and end-user inquires . Maintain daily communication with countries in solving problems and offering solution in a timely manner, most...
Linea Directa Communications
CRM Administrator
2008 - 2009
•Local Support for all IT Applications in the company (especially CRM and CC support tools) •CRM software maintenance, monitoring, testing, troubleshooting •Responsible for preparing educational...
Linea Directa Communications
Call Center Supervisor
2007 - 2008

Education

Universitatea Media din Bucure?ti
Bachelor's degree
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Overview  |  Job History  |  Resume/C.V.

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Identity
Username
alinaboneamaxi
Type
Individual
Member Since
August 2015
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Alina Bonea Maxi | Elance

Alina Bonea Maxi