I am motivated, experienced, and Detail- oriented. My experiences include customer service support, managing multiple projects, data entry and administrative tasks. As a Live Chat Support Agent I handle issues particularly on Billing and Troubleshooting issue at the same time emailing inevitable issues that arises during the shift to the management. Sending day to day reports and Cycle reports. I am Interested in this job opportunity as I have the ability and the skills needed to handle different Customers and Clients.
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Provide Excellent and Quality Service to customers/Clients.
Strive For continued Excellence.
Provide Exceptional Contribution to customer s/clients for the Success of the job/ project.
Has good time management and organizational Skills in order to provide quality output to clients/customers.
Manages to learn new things and very willing to learn and to be trained.
Has work in a call Center for 4 years as a live Chat Support agent.
Has Experience in dealing with different types of Customers.
Has Experience as Sales Verifying officer. (SVO)
Help develop the Quality assurance guidelines of the Company.
Has the ability to work with other well with limited supervision and build good rapport not only to colleagues but to Customers and clients in general.
Has the knowledge and skill in Microsoft Office, Excel and power point.
Has been a Team leader for The Spanish Account and help trained and Developed agents/employee.
Has help HR Department in the procedure of Recruitment/Hiring new trainees
can read and Write in Spanish.
Fluent in English Communications and has the Experience to write articles and handle Communications through Emails or Fax.
Data Entry, translator, Technical Support for Customer, Quality assurance Analyst both for English and Spanish, Can Type 35 to 40 wpm. Knowledgeable in MS word, Excel and PowerPoint.
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