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Josephine Janas Aguilar | Elance
 
176985602337900
Last Sign-in: Sep 22, 2014

Josephine Janas Aguilar

To serve my organization in the best possible way.
   Philippines
  |   Davao, Davao

Verified Freelancer

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Overview

Minimum Hourly Rate $7

My background includes serving as a customer service associate within both call-center and retail environments for the last 4 years. I worked on the customer service desk for AT&T U-Verse Blue (Billing and Sales), where my responsibilities includes handling customer merchandise returns, issuing refunds/store credits, and upselling. In this position, I demonstrated the ability to resolve variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions)....

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Nov 11, 2013|Virtual Assistant|$4|Working

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Portfolio

Create this flyer to be sent out to interested Realtors to join the team.

Skills (10)

Tested
Customer Service
General Office Skills
English
Public Relations
Social Media Marketing
Sales
Phone Support
Email
Helpdesk
Technical Support

Service Description

Reviews and Evaluates Compliance issues/concerns of Transaction Real Estate Documents.

Responsible for making sure that the traffic to the Company’s website is maintained though online sources like social media, blog posts, listings and other SEO marketing tools.
Create posting template and ads, posts these ads on Craigslist daily in our accounts
Manage contents of drip campaigns and process leads into appropriate campaigns

Answer messages from customer on eBay and website
Track and update status of shipment/delivery to customers as inquired

Answer Inbound sales and Customer Service calls
Warm outbound sales and follow-up calls to lists which have previously been SMS’d
Work with existing Tech Support, Customer Service to ensure client needs are satisfied.
Manage schedule of in-house sales person to ensure appointments are pre-confirmed and do not overlap
General administrative task and reporting to monitor and improve success of campaign

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Employment

Virtual Co-Worker Ptd Ltd
Product and Customer Service Specialist
2014 - 2014
Answer messages from customer on eBay and website Track and update status of shipment/delivery to customers as inquired
MyOutdesk, Inc.
Virtual Assistant
2013 - 2014
Responsible for managing and monitoring the transaction process through interfacing with real estate professionals, clients, customers, vendors, title and escrow, attorneys, and lenders. Also, I am...
Think Innovations Melbourne, Australia
Virtual Assistant (The Grab and Cook Team)
2013 - 2013
• Contact follow-ups on sales prospects • Provide status reports to management • Perform general clerical duties • Maintain electronic filing systems. • Support staff in assigned projects •...
Sutherland Global Services Inc.
AT&T Billing and Sales Consultant
2012 - 2013
• Maintain records of telephonic interactions, orders and accounts • Resolve issue and inquiries with customers bill • Upsell for internet, TV and phone services
Sutherland Global Services Inc
Financial Consultant Tier 2
2010 - 2012
• Maintain records of telephonic interactions, orders and accounts • Assisting in providing information for account approvals and card activation • Handling account blocks for Dispute, Fraud,...

Education

Holy Cross of Davao College, Incorporated
Bachelor of Arts in Mass Communication
2004 - 2008

Keywords

Admin Support
Real Estate
Customer Service
REO
Administrative task
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
alwaysyouandme21
Type
Individual
Member Since
September 2013
Elance URL
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Josephine Janas Aguilar | Elance

Josephine Janas Aguilar