I've been a freelancer for over ten years and my clients include small businesses, non-profits, real estate, and government contracts.
I believe communication, attention to detail and a positive attitude are the keys to great customer service. I may ask a lot of questions about the job, but understanding the initial problem is essential to getting it right the first time. Many of my recent jobs have been "fixing" things the original contractor didn't do right because they simply didn't listen to the client.
If you choose me, I promise...