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Rosalyn Wong | Elance
 
176985602337900
Last Sign-in: Jan 30, 2016

Rosalyn Wong

alynwong
   Philippines
  |   dasmarinas , cavite
  |  4:10 am Local Time

Overview

Has a vast experience working in the BPO industry that catered customer service, Telemarketing and Lead Research. Have worked in telecommunication, bank, data entry, lead research, lead generation and telemarketing campaigns. Works with minimal supervision and has attention to details. Experienced in handling escalated calls from irate customers with high customer satisfaction rate. Has functioned as a Campaign Manager with an FTE of 10-15 agents. Provided weekly touch base performance overview and Quality Monitoring while coordinating...

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Skills (7)

Tested
Computer Skills Test
My Score
avg
Passed
Customer Service Test
My Score
avg
Passed

Employment

GlobasSync Business Solutions
Campaign Manager
2013 - 2015
Handled Telemarketing campaigns with direct coordination to Clients for overall evaluation of Campaign productivity. Supervised 10-15 outbound Agents that dialed for Lead Generation and Sales....
SKYFU
Data Entry, Lead Researcher
2012 - 2012
Did data Mining and Lead Research from different sources for SKYFU on a Restaurant Merger Website project . Researched sites include Urbanspoon, Yelp, Foursquare, Open Table Facebook.com,...
HSBC Data Processing
Account Executuive
2008 - 2012
Handles Personal Accounts from billing to maintenance. Front line for account holder requests and complaints. Verifies and updates customer account information and maintains documentation of all...
Convergys Phils
Customer Service Representative
2004 - 2006
Handled DirecTV clients concerns. Tasked in resolving issues from billing to account maintenance. Task also included up-sell of various company services and big ticket events.
INFONXX Phils.
Customer Service Representative
2002 - 2004
Responds to Sprint subscribers inquiry related to names, address and phone number listings. Also assisted in Information query regarding weather updates, sports, and driving directions in any point...

Education

University of Santo Tomas
BS Interior Design
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
alynwong
Type
Individual
Member Since
October 2011
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Rosalyn Wong | Elance

Rosalyn Wong