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Amanda Davis | Elance
 
176985602337900
Last Sign-in: Jun 17, 2013

Amanda Davis

Contact Center Operations Performance Expert
   United States
  |   Cary, NC

Overview

Minimum Hourly Rate $100

Consulting for Call Center implementations, 3rd party vendor management, performance improvement initiatives and leadership support. Available for travel on site.

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Skills (10)

Tested

Service Description

With 15 years of Contact Center operations experience I can provide support for any area within Call Center Operations. My expertise is in efficiency and performance improvement. I have supported several implementations and put together successful teams. I've consulted for contact centers struggling with sales, meeting financial and performance goals and for small BPOs providing on site client support. If you have a need within your call center or outsourced call center let's discuss how I can help!

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Employment

Datrose Inc
Operations Manager
2011 - 2012
Operations Manager – Technical Support – Retail Product Support Responsible for 175 headcount technical operations contact center and 30% virtual employees supporting inbound, outbound, chat, email...
PRC/Alorica
Operations Manager
2010 - 2011
Inbound Sales – Satellite Television Sales Responsible for overall performance and sales of a 110-150 headcount inbound sales center. Within 6 months the site held a 13 week #1 sales site of 13...
Convergys
Sr Manager - Operations
1999 - 2010
CLIENT LIST: Wireless Phone Service – Customer Care 2/2009-2/2010 Responsibility included overall performance for and KPI’s for a customer care/sales team (150-180 head count). Primary metrics...
Overview  |  Job History  |  Resume/C.V.

Keywords

Contact Center
Vendor Management
Client Services
Quality
Training
Implementation
Call Center
Performance Improvement
Efficiency
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Identity
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amandadavissolu...
Type
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Member Since
October 2012
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Amanda Davis | Elance

Amanda Davis