Total Year of Experience: 4.9 Years.
1.Now working as a Telecom network executive in TATA Communications Ltd since last 2.8 years.
? 1stlevel troubleshooting(With the help of BBPM and Cacti tools ) for customers (South African) on call or emails.
? Communicating with internal resolver teams for continuous update and following escalation
? Creating and explaining different reports from Avaya.
? Using application CRM (OTS) and Remedy to book,follow and close the trouble ticket.
? Proactively monitoring optical fiber media.
? Provide process training to the new employees and handle a team of 10 people.
? Resoponsible for the performance of my team since last 1 year.
2. 14thmonths of experience in Aress Software(A Microsoft Gold certified company) as a Tech support engineerin Maharashtra, India.
? Used to resolve Web hosting, domain related problems for US, UK and Australian client on on phone and emai l(Support for template like Joomla).
? Create PTR and MX record for customer.
? Provided support to configure and mantain MS outlook.
? Create, manage and delete add on\Sub domian.
? Provide Produce\ application based support(Installing manage POS software)
? Provide support for Hardware access(Install printer,Hand heldanner etc)
3. 1 year experience in inbound call center (First Source Solutions-Mumbai), including 4 months as a team leader.
? Used to provide support for D2H service.
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