I have more than 15 years of experience in planning, developing, maintaining and managing IT systems.
Lead cross-functional teams with diverse technical background.
Experience in business process, outsourcing and offshoring of technology and back-office functions, IT operations and IT architecture design.
Track record of driving operational improvement through IT-enablement of business processes, and experience in driving front-line change.
Solid career progression and track record of success and tangible accomplishments.
National College of Arts
Masters in Multimedia
2003 - 2005
ALCOS Post Gradation in software development
1998 - 1999
Bachelors in Commerce
1996 - 1998
Business Technologies (PVT) Ltd.
Chief Operating Officer
2008 - Present
Strategic planning and resource allocation for all projects
Establish operational processes/ process improvement
Ensure all team heads are fully informed of operational objectives
Set operational and / or performance goals for each department which are aggressive, achievable and tied to long-term goals
Monitor departments performance against performance goals to ensure that progress is being made
Conduct regular meetings to ensure that priorities are clear
Ensure activities comply with organizational requirements for quality management, legal stipulations, and general duty of care.
Chief Technology Officer
2006 - 2008
Overall responsibilities for the IT support strategy, staff performance and management of MIS operations in all the group companies.
Direct reporting to CIO and senior management, provision of leadership within the group.
Monitor (proposed) spending against budgets
Identified, designed and implemented Standard Operation Procedures to responsively run IT operations throughout the organization
Overseeing the development, planning, and implementation, in alignment with the IT Services strategic planning
Leverage emerging technologies to drive innovative IT strategies
Coordinate security policies with risk-management strategies.
Deputy Project Manager
2005 - 2006
Managed multiple projects for the above stated client
Served as a tier between senior management and development teams
Ensured coordination between teams of various projects
Involved in project scoping activities.
Managed project timelines and resources
Responsibilities included for development techniques implementation consistency for all projects
Reviewed all the relevant documentation
Ensured timely delivery of iterations/releases.
Identified risks and provided contingency and mitigation plans.
Business Technologies Pvt. Ltd.
2003 - 2005
Planned, forecasted, and managed resources for stipulated IT activities of the project.
Identified, tracked, managed and resolved project issues
Identified and mitigated project risk.
Prepared feasibility studies, requirement definition, functional specifications, IT architecture, terms of reference, requests for proposals and contract documents.
Analysis and Designed various application modules.
Created and implemented training plans and curriculum design
Supplied reliable and high-quality resolution to complex customer escalations.
Worked as a liaison between QA and Development
Made sure that team members follow the standard processes and procedures
Ensured that the solution is of acceptable quality
1999 - 2002
Developed Use Case, Activity diagrams and Sequence diagrams for various features.
Responsible for the software development of features assigned.
Responsibilities included documentation of the Internal Design Document of the project.