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Amor B. | Elance
 
176985602337900
Last Sign-in: Aug 19, 2014

Amor B.

Professional | Accurate | Reliable
   Philippines
  |   Quezon City, Metro Manila
  |  7:35 am Local Time

Verified Freelancer

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Overview

For the past years, I have accumulated vast work experience in the Customer Service field with the Quality and Training Department. I have also several years of work experience in Technical Support, creating a Help Desk team and managing it. In addition, I am also experienced in handling administrative tasks or functions including preparation of various reports.

I pay thorough attention to detail, possess strong analytical skills as well as exceptional organizational skills .I am a dedicated individual who can deliver quality work within...

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Skills (10)

Tested
English Language
My Score
avg
Passed
English Spelling
My Score
avg
Customer Service
My Score
avg
Passed

Service Description

I can provide services related to the following:

- data entry
- clerical tasks
- administrative tasks
- internet research
- customer service support
- Virtual Assistant tasks
- project coordination

I would be more than happy to take on a job you wish to consider me for, even if it's not related to the ones listed above as I enjoy challenges and working on something new.

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Employment

Intercontinental Hotel Group
Voice Account Specialist
2014 - Present
Perform a variety of duties to support the performance of Voice Services, with regional accountability for driving hotel satisfaction and supporting revenue and utilization growth. Responsible...
Norde International Distributors
Office and Quality Manager
2013 - 2014
- In-charge of process improvement in identified areas of opportunity - Handles escalations - Leads ISO Project and other Quality programs - Creates reports/dashboards for all departments -...
Norde International Distributors
After-Market Consumables & Business Manager
2012 - 2013
- Creates sales discount/promotion schemes - Handles Sales of Consumables - Assists in trade shows and events - Ensures all client orders are delivered on time - Monitors inventory stock and...
Norde International Distributors
Service Delivery Manager
2011 - 2012
Supervises team of Customer Service Coordinators and Technical Service Engineers Schedules dispatch of technical service engineers for maintenance, service and installations - Schedules...
IL&FS Technology Philippines, Inc.
Project Training Manager
2009 - 2011
- Supervises Training department - Handles Help Desk and Resolutions Team - Monitors performance of trainers deployed in sites nationwide - Designs training plans and programs - Writes...
IBM Daksh
Quality Asst. Manager
2005 - 2008
- Supervised the Quality Team - Coached members of the Quality Team, Team Leads and agents - Provided trending and analysis reports - Interacted with clients, Vendor Managers, Operation...

Education

University of Santo Tomas
BSC - Business Administration
-
Overview  |  Job History  |  Resume/C.V.

Keywords

admin
clerical
data
type
research
encode
assistant
english
virtual
project
My Snapshot
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  • 12 months
  • Lifetime
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Identity
Username
AmorFreelancer
Type
Individual
Member Since
August 2014
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Amor B. | Elance

Amor B.