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Amy H. | Elance
 
176985602337900
Last Sign-in: Sep 29, 2015

Amy H.

Project Manager, Account Manager & Analyst
   United States
  |   Hudson, OH
  |  5:19 am Local Time

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Overview

Ambitious business professional with 15 years of project management, business analysis and large scale system implementation project & program management experience. Seeking positions where a passion for process improvement and efficient operations will provide a significant contribution to business growth and development.

Trusted to carry out major initiatives, reliably managing multiple projects and key relationships. Known for strong work ethic, personal integrity, and business acumen.

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Skills (10)

Tested
PMP Certified
PMP - Project Management
My Score
avg
Six Sigma Black Belt
My Score
avg

Service Description

Comprehensive - or A La carte - Program / Project Management Solutions within and outside IT
• Project Scope Statements
• Budget Management
• Project task management / timeline management
• Issues Management
• Risk Management
• Disaster Recovery Plans
• Operational Documents (business process to follow upon implementing the new system)
• Communications Management
• Business Change Management / User Adoption
• Project Newsletters
• Systems Change Management / IT Change Control / ITIL
• Training Management
• Third Party Staffing Management
• Program Management (executive level management of groups of related projects)

Business Analysis / Technical Writing
• Non-Technical Requirements Documents
• Scope Statements
• System Diagrams
• Business Process Documents and Diagrams
• “As Is” and “To Be” process Diagrams
• Training documents and reference guides
• System Availability Metrics (Uptime Reporting)

Project Office Startup Services
• Governance
• Establish processes
• Work with business partners to ensure that appropriate selection and prioritization of projects results in business value
• Dashboards & Metrics

Account Management
• Quarterly reviews
• Relationship management
• Incident Management
• Project management for contracted add on work




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Employment

Kronos Incorporated
Cloud Customer Manager / Customer Advocate
2012 - Present
• Serve as liaison between the customer and cloud support services. Assist the customer in navigating through the organization. Directly responsible for all cloud related customer inquiries from...
Kronos Incorporated
Program Manager
2011 - 2012
• Serve as liaison between the customer and cloud support services. Assist the customer in navigating through the organization. Directly responsible for all cloud related customer inquiries from...
McKesson Pharmacy Systems & Automation
IT PMO Manager
2007 - 2011
Built and managed the IT Project Management Office. The PMO is comprised of Business Analysts and Project Managers who work on projects which support internal applications including Epicor...
Spartan Stores Incorporated
Project Manager & Business Analyst
2001 - 2007
Primarily responsible for project management on IT projects that impact Spartan’s Finance and Human Resource systems. Serve as liaison between the business users and the technology providers....
Delta Dental Plan of Michigan
Consultant, Project Coordinator
2000 - 2001
• Coordinated all aspects related to staffing a 30+ contractor-staffed project, including contract negotiations, extensions, and all communications with contracting firms related to staffing...
Sparks Belting Company
Implementation Consultant
2000 - 2000
Provided post-implementation design and managed the delivery of system enhancements. • Project Mgt: Managed and approved programs designed by subcontractors, including review and approval of...
Deloitte & Touche
Senior Consultant
1998 - 1999
Served as Lead Consultant in the implementation of Geac/JBA System 21 v3.51 manufacturing modules at Sparks Belting Company. Began on the project as the Lead Consultant representing Deloitte &...
KPMG Peat Marwick LLC
Senior Consultant & Technical Writer
1996 - 1998
Worked for KPMG's Business Process Reengineering Practice. Supported KPMG's proprietary financial software development. Clients include the State of Michigan, the State of Mississippi and NASA...
Overview  |  Job History  |  Resume/C.V.

Keywords

Project
program
account
analysis
cloud
system
manage
PMP
PM
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Identity
Username
amysue71
Type
Individual
Member Since
September 2013
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Amy H. | Elance

Amy H.