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Ann Michelle C. | Elance
 
176985602337900
Last Sign-in: Apr 26, 2015

Ann Michelle C.

Versatile Administrative Assistant
   Philippines
  |   Malabon, Central Luzon
  |  4:21 pm Local Time

Overview

Minimum Hourly Rate $5

I have mastered the art of dealing with different customers from all walks of life in different continents across the globe. Working as a Customer Service Representative for almost five years has helped me become more patient, honest, and trustworthy. While my work as a Sales Consultant has taught me how to market a product in the most effective way possible.

My computer expertise and excellent English conversational skills will definitely help your company achieve your goal in no time.

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Service Description

-Demonstrates strong communication skills and ability to establish rapport with clients
-Excels at multi-tasking in a fast paced environment
-Skilled in improving customer retention levels within highly competitive markets -Demonstrates outstanding problem solving and active listening skills - able to diffuse difficult customer situations with tact and ease
-Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, Outlook and Powerpoint.

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Employment

Freelance
Administrative Assistant
2011 - Present
Processes customers’ orders Writes high quality articles for SEO purposes Responds to Customers’ Emails Answers phone sales enquiries
Freelance
Telemarketer
2010 - 2011
Generates leads for the campaign Books in appointments
Freelance
Part time Virtual Assistant
2010 - 2011
Writes high quality articles using SEO keywords Spins articles into different versions Submits spun articles to different directories Conducts research and prepares database for information...
Freelance
Part time Article writer/ Proofreader
2010 - 2010
Composes high quality articles for submission to different websites/blogs. Checks re-written articles from grammatical flaws
Freelance
Part time Telemarketer/Appointment Setter
2010 - 2010
Has participated in various USA B2B campaigns Updates existing customers about ongoing promotions
HELLO SPEAK CORPORATION
Part time Home Based Online English Tutor
2010 - 2010
-Trains Chinese students to speak the English language -Corrects a student's grammar and pronunciation whenever necessary -Establishes a learning environment to meet and enhance the student's needs...
ORCHID CYBERTECH SERVICES, INC.,
SALES CONSULTANT
2008 - 2010
-Handled sales inquiries -Sold broadband services to customers in Australia
PEOPLESUPPORT PHILS., INC
Customer Service Representative
2004 - 2008
-Handled customer inquiries, complaints, billing questions, and service requests - Played a key role in increasing retention as well as satisfaction rates -Made performance evaluations for new...
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service
Article Writer
Virtual Assistant
Data Entry
Sales
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amzcastaneda
Type
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Member Since
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Ann Michelle C. | Elance

Ann Michelle C.