A skilled Business Analyst / Project Coordinator / Technical Writer, experienced in managing multiple projects with conflicting deadlines. Experienced in analyzing and documenting current processes and systems. Skilled at gathering and documenting requirements, process and workflow modelling, building business cases, and opportunity evaluations. Knowledge of risk management, and solution validation and assessment.
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A Server Administration Guide
Businesses are always looking for ways to improve and manage information; as a result, documentation has become an important element in the world of technology. Successful businesses realize that high-quality documentation that uses clear and precise language is essential for both staff and customers. Professionally written documentation lowers support costs and makes maintenance easier.
I skillfully handle a range of general and specialized subject areas. I specialize in the following types of tasks:
• Analyzing your documentation needs to produce documents that best meet your target audience
• Modifying your existing documentation or create new material
• Reviewing and editing existing documentation
• Creating documentation formats and styles
• Creating an effective documentation process for your business
• Gathering complex information from subject matter experts
• Converting complex information into simple understandable terms for your readers
I have extensive experience in producing high quality deliverables, including, but not limited to:
• Developer Guides
• User Guides
• API References
• Quick Start Guides
• Installation Guides
• Configuration Manuals
• Operation Manuals
• Administration Guides
• Processes and Procedure Manuals
• Policy Manuals
• Release Notes
• Web-Based Documentation
• Online Help
I am a skilled and experienced editor, I will proofreader your documents to shape and communicate a message tailor-made for your audience. My attention to detail...
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Hewlett Packard Enterprise
Technical Writer - Contract
2015 - Present
Working on the Kansas Medicaid Management Information System my duties include creating:
business design documents
- requirements validation documents
- detailed design documents
- data flow...
Hatsize Learning Corporation, Calgary, AB
Part – Time Technical Writer - Contract
2011 - Present
Creating user guides for three user types (students, instructors, and system administrators)
Capturing and modifying images using SnagIt
Publishing documents in Word, PDF, and Confluence formats
Calgary Scientific Inc
Engineering Technical Writer - Contract
2014 - 2015
Engaged for a short term project, my responsibilities include:
• Updating the Service Manual by incorporating all pending feedback and improvement requests while following documentation standards
Cenovus Energy Inc
Project Engagement Analyst / Project Coordinator /
2012 - 2014
Originally hired as an IT Technical Writer, my role grew to include project engagement, project coordination, and resource management. My responsibilities include:
• Analyzing existing...
Calgary Scientific Inc.
Engineering Technical Writer
2010 - 2012
Create and implement the procedures and processes required to plan, create, and deliver quality documentation and code samples for software developer kits, administration manuals, installation...
Genesys Laboratories Canada, Inc.
Mid-Level Technical Writer
2005 - 2010
Followed the procedures and processes required to plan, create, and deliver quality documentation and code samples for numerous software developer kits. Delivered various types of documentation...
2005 - 2005
Developed a financial application for Boeing Inc. in Seattle, Washington. The application enable credit analyst to review the financial information of suppliers to determine risk. I worked remotely...
Blue Cross Atlantic
2002 - 2005
Working on a very large project with a large team most of whom where located in Toronto. Successfully communicating my thoughts and ideas via e-mail and telephone was one of my strongest assets...
1999 - 2002
Hired at a time when iMagicTV was short staffed and preparing for their first major release of the DTVManager. Had an opportunity to work on many different aspects of the software that gave me...
University of New Brunswick
Reading and Writing Non-Fiction Prose
2007 - 2007
Advanced Object Design with UML using Patterns
2000 - 2000
Telecommunications Research Associates
Understanding Voice Over IP
2000 - 2000
Enterprise JavaBeans Programming
1999 - 1999
SL-275 Java Programming
1999 - 1999
New Brunswick Community College – Saint John
Computer Programming Technology (2-year program)
1997 - 1999
Server Administration Manuals