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Anand Rajagopal | Elance
 
176985602337900
Last Sign-in: Oct 15, 2014

Anand Rajagopal

Expert Customer Service Management Professional
   India
  |   Bangalore, Karnataka
  |  11:25 pm Local Time

Overview

Minimum Hourly Rate $11

I am a customer/client service management professional with more than 10 years experience and I would love to bring my expertise and enthusiasm to your team. Let me give you a few reasons why you might want to hire me.
• I have significant operations experience in top tier organisations and expertise in customer service, customer success, business development, knowledge management, and data analysis.
• I have a thorough knowledge and a deep understanding of the process of customer acquisition, pre-sales and post-sales customer service,...

Read More »

Skills (5)

Tested
Six Sigma
SAS
Customer Success

Employment

QUALITY MANAGEMENT &SYSTEMS ACADEMY
QUALITY MANAGEMENT &SYSTEMS ACADEMY
2011 - Present
Delivering exceptional service to clients to help implement standardization procedures, reduce costs, control wastage, and to develop and manage technical documents • Assisted clients to document...
REPLICON SOFTWARE INDIA PRIVATE LIMITED
Product Support Specialist
2010 - 2011
• Consistently delivered superior product support to Enterprise customers covering a wide range of issues with installation, implementation, usage, and reports. This resulted in better customer...
TAVANT TECHNOLOGIES
Technical Consultant
2008 - 2009
Team management, Pre-sales and Post-sales technical support, and shift management • Increased the firm’s client base by adding several big clients such as DirecTV, Ricoh Europe PLC, Sony...
DELL INTERNATIONAL SERVICES
Technical Support Expert
2007 - 2008
Hardware and software support, handling escalations, and mentoring • Consistently delivered superior technical support to the Home and Small Business segment customers, achieving high resolution...
AMERICA ONLINE MEMBER SERVICES
Senior Customer Care Consultant
2003 - 2007
Team management, software support, handling escalations, and mentoring • Lead a team of 15 newly hired Technical Support agents during the transition period and helped the team emerge as the best...

Education

Pondicherry University
Bachelor of Commerce
-
University of London
Diploma For Graduates Management
2013 - 2014
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
anandr2205
Type
Individual
Member Since
October 2014
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Anand Rajagopal | Elance

Anand Rajagopal