Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Angelo Granada | Elance
 
176985602337900
Last Sign-in: Jul 20, 2014

Angelo Granada

IT Service Specialist
   Philippines
  |   Marikina City, NCR

Overview

Minimum Hourly Rate $4

Qualification
Innovative IT professional with background in software development and solid understanding of relational databases. Extensive experience in technical support and customer service organization.



IT Global Support Specialist for NOKIA-SIEMENS NETWORK (NSN)
• Supports Nokia-Siemens Networks end users (VIP’s and NSN Employees)
• Support Operating System/Printers installation and reinstallation via LAN
• Provides support WINTEL Software Break Fix
• Assist end users with connectivity problems in network environments
•...

Read More »

Skills (10)

Tested

Service Description

WORK EXPERIENCED
SIEMENS (ATOS) IT Solutions and Services
April 15, 2013 up to Present
5th Floor 1880 Building
Libis Eastwood City, Quezon City

IT Global Support Specialist for NOKIA-SIEMENS NETWORK (NSN)
• Supports Nokia-Siemens Networks end users (VIP’s and NSN Employees)
• Support Operating System/Printers installation and reinstallation via LAN
• Provides support WINTEL Software Break Fix
• Assist end users with connectivity problems in network environments
• Utilize ITIL Service Now
• Support Virtual Private Network (VPN), Soft and Hard Tokens and Virtual PC
• CISCO Unified communication system (Cisco Any Connect, Cisco WebEx and Cisco Meeting)
• Active Directory
• CISCO VoIP
• Microsoft Outlook Exchange Server
• Support Incident Management Service
• Process Onsite IT support to end users

SYKES ASIA Inc.
July 18, 2011 up to April 12, 2013
K - Pointe Building, 23 Gilmore Street, New Manila Quezon City

Mentor/Technical Support Representative for DSL Broadband Internet Provider
• Mentoring new hires Technical Support Representative
• Review and evaluate performance reports.
• Meet production targets for the team
• Propose and promote motivational activities.
• Side-by-side coaching and monitoring sessions per week.

• Provide efficient technical support and resolve technical issues customer are experiencing to one of the leading internet providers
• Configuration of client’s equipment to connect to the Internet via modem/DSL...

Read More »

Education

University of San Agustin
BS Computer Enggr
-
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
andgranada
Type
Individual
Member Since
July 2014
Elance URL
Verifications
0
Angelo Granada | Elance

Angelo Granada