SIEMENS (ATOS) IT Solutions and Services
April 15, 2013 up to Present
5th Floor 1880 Building
Libis Eastwood City, Quezon City
IT Global Support Specialist for NOKIA-SIEMENS NETWORK (NSN)
Supports Nokia-Siemens Networks end users (VIPs and NSN Employees)
Support Operating System/Printers installation and reinstallation via LAN
Provides support WINTEL Software Break Fix
Assist end users with connectivity problems in network environments
Utilize ITIL Service Now
Support Virtual Private Network (VPN), Soft and Hard Tokens and Virtual PC
CISCO Unified communication system (Cisco Any Connect, Cisco WebEx and Cisco Meeting)
Microsoft Outlook Exchange Server
Support Incident Management Service
Process Onsite IT support to end users
SYKES ASIA Inc.
July 18, 2011 up to April 12, 2013
K - Pointe Building, 23 Gilmore Street, New Manila Quezon City
Mentor/Technical Support Representative for DSL Broadband Internet Provider
Mentoring new hires Technical Support Representative
Review and evaluate performance reports.
Meet production targets for the team
Propose and promote motivational activities.
Side-by-side coaching and monitoring sessions per week.
Provide efficient technical support and resolve technical issues customer are experiencing to one of the leading internet providers
Configuration of clients equipment to connect to the Internet via modem/DSL...
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