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Andrea B. | Elance
 
176985602337900
Last Sign-in: Mar 20, 2014

Andrea B.

Customer Service, E-mail Support, Technical Suppor
   Philippines
  |   Legazpi, Albay

Overview

Minimum Hourly Rate $4

I have a very good and pleasing personality that makes me very effective in giving customer service and assistance. I have adeptness in MS Office Applications. My Technical know-how knowledge is Average. Fluent in English Language. Dynamic Team Player, Hardworking, Proactive and has High sense of motivation and responsible.

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Skills (8)

Tested
Researching
typing
reading
editting
writting
Customer Service Test
My Score
avg
e-mail support

Service Description

Customer Service Representative handling RMA(Return Merchandise Agreements). Ensures all customers are properly directed of what to do with their inquiries and process replacement of defective products. pacify irate customers and increase first call resolution.
Technical Support Representative handling and assisting technical problems for a satellite tv.
Typing and Editing - Adeptness in MS Office Applications

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Employment

Synnex - Concentrix former Link2Support Inc.
Technical Support Representative
2007 - 2008
I was responsible in assisting technical concerns of customers in a satellite tv company.
Synnex - Concentrix former Link2Support
Customer Service Representative
2006 - 2007
i was responsible for ensuring that all customers are properly directed of what to do with their inquiries. i make sure that the average call handling time is shorten than the target. Increase...

Education

St. Joseph's College
BSC Maj in Computer Management
1994 - 1995
Centro Escolar University
Bachelor of Science (B.S.) Commerce
1993 - 1994
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service
E-mail Support
Technical Support
Typing
Editing
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Elance Level
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Identity
Username
Andrea43076
Type
Individual
Member Since
February 2014
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Andrea B. | Elance

Andrea B.