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Andrea Frazier | Elance
 
176985602337900
Last Sign-in: Oct 14, 2014

Andrea Frazier

Your Go To Girl Virtual Assistance
   United States
  |   San Antonio, TX
  |  6:06 am Local Time

Overview

Minimum Hourly Rate $11

20+ years of Customer Service, Sales and Travel Management experience with a broad skill set! . I am a pro with customers, sales, virtual training and virtual assistance.. Extensive knowledge of the Travel, Sabre and Sales Industries. I love multi tasking! I have been working virtually for 10 years have have all the needs of an office. Available 24/7 for support, time zones are not an issue.
I am organized, detailed, accurate, professional, reliable and timely. If you are looking for a top-notch assistant you have found her.

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Skills (4)

Tested
Sales
Customer Service
Customer Service Test
My Score
avg
Email
Phone Support
Telephone Etiquette Certification
My Score
avg

Service Description

In sales I have increased new business with a 33% conversion rate, lowered
agent talk time from 15min to 8 minutes through an indepth training program
and providing technical assistance via an online chat room. I have implemented CSAT and DSAT pograms as well as created online training programs.

As a virtual assistant I have provided the following services:
Administrative Support
Full Administrative Services
Email Organization/Review
Travel Arrangements
Phone Support
Answering & Screening
Coordinate Conference Calls & Follow-up Calls
Coordinate Appointments & Meetings
Correspondence Preparation
Contact Updates & Tracking
Calendar Management
Business Card Scanning/Database
Database & Data Entry
Build Spreadsheets (Excel)
Presentations (PowerPoint or other format)
Generate Reports
Follow-up & Thank You Letters/Cards
Blog Posts
Personal Assistance
Internet Research
Supply Inventory Tracking
Research Supply Vendors
Meeting & Event Planning Support
Create Custom Database
Create & Send E-letter/Snail Mail
Announcements
Invitations
Thank-You Letters
Manage Guest Lists
Receive & Track Responses
Via Phone, Fax, Email, & Web-Integration
Call Center Support Live Phone Support
Track Attendees
Follow-up with Non-Responders
Create Meeting Materials
Collate & Ship Meeting Materials
Research & Order Giveaways
Marketing & Sales Support
Create Strategy for E-letter Campaigns
...

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Overview  |  Job History  |  Resume/C.V.

Keywords

Sabre
Travel
GDS
ticketing processes
fare rules
personal assistance.
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
andreamfrazier
Type
Individual
Member Since
January 2011
Elance URL
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0
Andrea Frazier | Elance

Andrea Frazier