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Andrei Mosica | Elance
 
176985602337900
Last Sign-in: Aug 20, 2015

Andrei Mosica

Customer Service & Business Development Expert
   Romania
  |   Bucharest, Ilfov

Overview

Customer Service & Business Development Expert - 8 years experience in E-commerce Customer Service and Telesales, Business Development & Lead generation - Master Degree in Business and Marketing


- Ability to develop senior executive level business relationships
- Proven track record of exceeding targets
- Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;
- Experience with marketing campaigns: prospecting various markets for a specific solution/approach,...

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Skills (10)

Tested
Call Center Skills Test
My Score
avg

Service Description

- Serving customers by planning and implementing call center strategies and operations; improving systems and processes;
- Responsible for the daily running and management through the effective use of resources.
- Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses;
- Maintaining and improving call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans;
- Liaising with third parties to gather information and resolve issues;
- Specific tasks in preventing and discovering on-line frauds/resolving fraudulent cases ( Chase Bank, Paymantech & PayPal)

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Employment

SteveMadden.com / BetseyJohnson.com
Customer Relationship Manager / Project Manager
2007 - 2013
CISSE
Trainer / Moderator
2012 - 2012
Trainer and Moderator in association with the University of Bridgeport, Connecticut for the International Joint Conferences on Computer, Information, and Systems Sciences, and Engineering -...
www.ebigbuddha.com
Customer Service Manager
2009 - 2011
Das Maarket
Junior Marketing Researcher
2005 - 2007
- Developed marketing program to target rural customers. - Assisted with developing actuarial tables for new market segments. - Responsible for documenting standard workflow within agent offices. -...

Education

University of Bucharest
Master's degree in Human Resources Management and
2008 - 2010
University of Bucharest
Bachelor in Business Affairs and Administration
2004 - 2008
Overview  |  Job History  |  Resume/C.V.

Keywords

Business Development ; Customer Service ; Admin/ Data entry ; Call Center ; Team Leader ; Marketing ; Manager
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Identity
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andreimsk
Type
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Member Since
July 2013
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Andrei Mosica | Elance

Andrei Mosica