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Andrew A. | Elance
 
176985602337900
Last Sign-in: Dec 8, 2014

Andrew A.

   Papua New Guinea
  |   Kokopo, East New Britain

Overview

Experienced Systems & Network Administrator.

Respond to 1st, 2nd & 3rd level support to employees and contractor at company offices and sites, either in person or remotely, with the assistance of Helpdesk, within the SLA response times.

Troubleshoot, diagnose, identify and resolve issues with servers, networking equipment, workstations, printers and mobile smartphones in conjunction with Helpdesk and third party support.

Co-ordinate relevant services for request fulfillment or resolution of problems, maintaining ownership of situation and...

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Skills (10)

Tested
Windows Server
Networking
Troubleshooting
Network Administration
LAN-WAN
System Administration
Help Desk Support
DHCP
Windows XP
Active Directory

Employment

NGIP Agmark Limited
Senior IT Technician
2009 - 2014
Tier 1 and 2 IT Support, maintaining Windows client-server systems at operational level, delegating tasks to help-desk technicians, problem technician level responsibilities esp. with network...
PNG Cocoa & Coconut Institute Ltd
IT Officer
2008 - 2009
Responsible IT Support for group of companies within ENB province, maintaining (Windows Server 2000) client-server systems at operational level, hardware/software repair and maintenance.
NGIP
Trainee Systems Administrator
2007 - 2008
Responsible IT Support for entire group of companies, Maintaining/Disseminating Accounting data to branches, Maintaining (MS SBS 2003) client-server systems at operational level, maintain service...
Divine Word University
Computer Technician
2004 - 2004
Divine Word University - Madang, Papua New Guinea; Supervised by an IT professional, diagnose network problems, termination and laying of cat5 cables, laying of fiber-optic cables through...

Education

Divine Word UNIVERSITY
BA, Business
-
St Joseph's College Nudgee
Secondary School
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
andrewcarnold
Type
Individual
Member Since
December 2014
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Andrew A. | Elance

Andrew A.