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Andrew J. | Elance
 
176985602337900
Last Sign-in: Jun 6, 2014

Andrew J.

Technical Writer and Content Management Expert
   Canada
  |   montreal, quebec

Overview

Minimum Hourly Rate $27

Trust your Technical Writing, User Guides, Training Materials and Company Policies to an experienced technical writer and native speaker of English who has been working in the high tech industry for over 6 years.

I started out working for a high tech. startup company providing marketing copy writing, technical writing, training user guides, and company processes, procedures and policies. The experience provided me with an invaluable 365 degree view of the high tech. and IT business, with a specialization in telecommunications and VoIP...

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May 15, 2014|Article Writing|$500|Completed
|
2.2
Apr 16, 2014|Article Writing|$0|Completed
Mar 26, 2014|Technical Writing|$1,384|Completed
|
5.0
Mar 26, 2014|Technical Writing|$1,036|Completed
|
4.9

View All »

Portfolio

The Change management plan was written for a medium sized VoIP telecommunications...
The support policies are designed to clearly communicate how customers are to obtain...
The whitepaper was written for a medium sized VoIP telecommunications company that is a...
The Help Documentation was written using HelpNDoc for multiple outputs including HTML,...
The Help Documentation was written using HelpNDoc for multiple outputs including HTML,...
The portal system guide was written for a large U.S Telecommunications company. The...
The technical training presentation was developed to provide GUI interface training for...
The IT DRP describes the tools, personnel and resources and procedures that will be...
The personnel selection business process models provide the documentation for a typical...
Documents procedures required to take a standard debt recovery file from inception to...
This document presents some commonly used CRM/Sharepoint document management...

Skills (8)

Tested
VoIP
Technical Writing
Content Writing
Business Writing
Creative Writing
Online Writing
Report Writing
English

Service Description

I am able to deliver a large variety of materials (System Guides, Administrator Guides, Online Help, Company Policies and Procedures, Training Materials etc. etc.) at reasonable prices. With over 6 years of experience working for a start up company, I have an invaluable 365 degree view of the business, and I know the difference that quality writing can make in winning RFPs, securing contracts, and providing the high quality customer support and experience that will keep your customer for the long term. Please take a look at my samples in the portfolio section.

I intend to offer these services to you by following simple yet efficient methods.

1. I will gather and document the requirements for your project in an effective and efficient manner so that both parties have a clear understanding of the scope of the project, the deliverable and the due dates.
2. I will suggest a right-sized solution that meets your needs without needlessly inflating costs or trying to convince you to take on more than you need.
3. I will provide clear and exhaustive documentation of my work, as well as work samples for your review and feedback.


Technical Writing: I have developed System Guides, Administrator Guides, User Guides, Training Materials, Online Help, Installation Guides, Diagrams and other relevant documentation for software applications and products.

Documentation will ensure that the functionality of the product is explained as efficiently as possible without repetition or the...

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Employment

ConneXon Telecom
Communications Manager
2006 - Present
As a communications manager my duties are varied. I continue to act as the technical writer for the company, managing a variety of system guides, admin, guides, and configuration guides for...
ConneXon Telecom
Technical Writer
2008 - 2009
Writing software user manuals, administrator guides, release notes. Working with developers to create/optimize web-based applications, graphical user interfaces (GUI).
ConneXon Telecom
Marketing Assistant/Copywriter
2006 - 2008
Writing brochures, marketing materials, website copy. Helping to organize trade shows, meeting prospective customers and demonstrating company products and solutions.

Education

Carleton University
BA
-
Concordia University
BFA
-

Keywords

My Snapshot
3
Elance Level
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Reviews
4.5
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Clients
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Identity
Username
andrewjohnstontech
Type
Individual
Member Since
January 2013
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Andrew J. | Elance

Andrew J.