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Andy Chappell | Elance
 
176985602337900
Last Sign-in: Apr 3, 2014

Andy Chappell

   Australia
  |   Warnbro, WA

Overview

A highly experienced ICT Manager with over 27 years in the IT industry from hands-on technical support to global operations management. For the last 15 years, in various roles, he has worked in an ITIL aligned delivery model. He is highly experienced in the application of ITIL principles to IT Service Delivery and has worked to deliver processes such as problem, knowledge, Change, Service Level Management and Continual Service Improvement.

A self-motivated, “outside the box” thinker, excellent communicator, positive, energetic and...

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Skills (10)

Tested
PMI
IT Service Management
Process Improvement
Business Process Re-engineering
Continuous Improvement
Proposal Writing
Service Delivery
Service Management
IT Outsourcing
IT Management

Employment

ICT Industry
Self Employed Consultant
2013 - Present
After taking some leave, I have, for the last 6 months, been self employed, offering consulting services to assist small businesses to maximise the benefits of their IT infrastructure by leveraging...
CSC Australia
Regional Program Manager - Customer Self Service
2006 - 2010
Management of Global Customer Self Service Program for AsiaPac Region. Develop solutions and strategies to increase customer ability to resolve issues themselves and reduce Service Desk call...
CSC Australia
Service Delivery Manager
2005 - 2006
-Manage all aspects of IT service provision to a number of NTG customers. -Consistently delivered high Customer Satisfaction ratings. -Managed a significant network outage during a business...
CSC (Australia) Pty Ltd
Continuous Improvement Manager
2005 - 2006
Review account metrics, identify opportunities for improvement, develop improvement plans, develop project scope and requirements, work with PM to develop Project definition, develop post...
NT Correctional Services
Assistant Director IT
1994 - 2001
Lead the IT support team, provide operational management for all aspects of the IT services and ifrstructure. Liaise with Vendors and negotiate supply of external materials and services. Manage the...

Education

carpentaria college
High School Matriculation
-
Nightcliff High School
High School Matriculation Certificate
-
Australian Institute of Business
Master of Business Administration (M.B.A.)
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
andychappell
Type
Individual
Member Since
April 2014
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Andy Chappell | Elance

Andy Chappell