I have over 20 years experience in customer service and performing/managing administrative functions. I am a detail oriented person with exceptional communication and organization skills.
I am diligent in everything I do, and learn new things easily and with enthusiasm. I am a well-rounded person who is friendly and easy to deal with, and it is very important to me that I meet goals and produce work that exceeds expectations.
I have extensive experience in customer service/support. I also have experience in posting online content via WordPress, moderating comments, optimization using Yoast, and posting blogs and articles to social media.
I also have a background in reading legislation and compliance documentation, and am very experienced in Internet research. I have experience in banking, payroll, mortgage servicing and QC auditing. My years in QC audit have provided me with knowledge of Excel spreadsheet management and data entry, as well as experience in writing reports.
Working for a mortgage company for over 10 years has also allowed me to become very familiar with many aspects of the real estate industry. I also have written articles for an online publication, and have knowledge of social media.
State University of New York at Albany
Bachelor of Arts -- Sociology
Quality Control Team Lead -- Servicing Operation
1997 - 2007
Audited policy and procedure to ensure that mortgage servicing operation was in compliance with federal, state, and agency (Fannie Mae, Freddie Mac, FHA/VA) regulations. Administered monthly and quarterly audits, compiled results and prepared executive summary and report for management response.
Sr. Payroll Specialist
1989 - 1992
Called 250 clients each week to obtain payroll data and enter it to the system. Monitored federal and state payroll taxes to ensure that each client was notified when taxes were due. Verified quarterly and annual federal and state employer tax and unemployment returns were accurate.
Cohoes Savings Bank
1986 - 1989
Supervised 6 tellers. Ordered cash to maintain adequate supply in vault. Balanced branch each night at closing.