Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Angela Mendoza | Elance
 
176985602337900
Last Sign-in: Jul 20, 2013

Angela Mendoza

Customer Service Expert. Quality Analyst.
   Philippines
  |   Quezon City, Metro Manila
  |  3:12 am Local Time

Overview

Excellent written and verbal communication skills gained through more than 7 years practice in Customer Service. Skilled with data entry and analysis, reporting, proofreading and editing. Very proficient in MS Office and most of the standard office desktop software. Accurate and fast typing speed. Versatile, easily trainable, results-driven and very attentive to detail.

Read More »

Portfolio

created these templates for email support representatives to assist them handle...
Consolidated escalation contacts and turnaround time to expect their replies. (note...
Consolidated a Job Aid for Customer Support Reps
Consolidated customer orders, contact info and addresses. (please note that I intended...

Skills (7)

Tested
Customer Service
Customer Service Test
My Score
avg
Computer Skills
Computer Skills Test
My Score
avg
Microsoft Excel
Microsoft Excel 2003 Test
My Score
avg
Data Entry
Microsoft Office
Typing
Internet Research

Service Description

What I can offer is cost effective service with top quality output. I converse and write well in English given my solid 7 years background in Customer Service. I can handle administrative work such as data entry, analysis, report generation, web research, proofreading, writing and editing. I have worked as a Quality and Standards Analyst for the past 3 years so you can be assured that I am very attentive to detail, results-driven with fast turnaround time.

Read More »

Employment

DELL International Services Inc., Philippines
Quality and Standards Analyst
2010 - 2013
Evaluate inbound calls and outgoing emails of customer support representatives to ensure that quality standards set by the client are being met. Oversee compliance on proper call and email...
DELL International Services Inc., Philippines
Customer Care Specialist
2007 - 2010
Handle customer inquiries on order status Resolve Missing/Wrong/Damaged orders, process customer returns as well as be able to offer save the sale options Process credit requests when...
Hinduja Telecommunication & Media Technology, Ltd
Customer Focused Sales Representative
2005 - 2007
Handle customer inquires of a US-based financial account. Be able to consolidate balances, answer charge questions, dispute unauthorized charges, credit late fees and finance charges when...

Education

Miriam College
Bachelor of Science in Environmental Planning
2000 - 2004
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

data entry
virtual assistant
data analysis
proofreading
editing
assistant
transcription
fast typing
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
Angela_Mendoza
Type
Individual
Member Since
July 2013
Elance URL
Verifications
0
Angela Mendoza | Elance

Angela Mendoza