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Angela C. | Elance
 
176985602337900
Last Sign-in: May 5, 2013

Angela C.

   United States
  |   Ferguson, MO

Overview

Hello all!
I have More than 10 years as a dependable and experienced professional providing corporate wide Level I Technical Support via telephone contact, and e-mail to resolve issues with PC hardware, software and operating systems.
Skills and Abilities:
Have combined 10 years experience as Mainframe and Unix computer operator, and help desk analyst.
Able to provide excellent customer service with an upbeat attitude
Ability to work independently to verify, troubleshoot, track (document), and resolve issues, as well as solve level...

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Skills (3)

Tested
Helpdesk
Knowledge of Microsoft Office
Computer Skills

Employment

Teksystems-Contractor for Peabody
HelpDesk Analyst
2007 - 2011
Able to resolve Break/Fix Tier One Level wireless remote connection issues using VPN Cisco Using HelpDesk service skills to assist users with basic computer queries such as passwords, software...
MasterCard
Unix Computer Operator
2004 - 2006
Responsible for providing technical support using the Unix production Mainframe environment, CICS Regions, Z OS 10, MVS. Monitor and troubleshoot using Tivoli Enterprise Console software. Monitor...
Monsanto
Unix Mainframe Operator
2002 - 2004
Responsible for Data Processing, monitoring various NT mainframe operations, and running batch (Veritas and AutoSys) Production. Verified Lotus Notes Change Control Forms (CCF) for scheduled...
MEMC
Unix Operator
2000 - 2002
Computer Operator (Application Design Group Contractor) Responsible for monitoring large data production environment and providing support for 1000 plus end-users plant-wide including Taiwan,...
AG Edwards
Honeywell Bull Computer Operator
1996 - 2000
Responsible for operating Unix/Bull Honeywell 4 Quad computer platform to insure print job production completed, timely and accurately Cycled out, added, and changed paper rolls on the print drums...

Education

University of Phoenix
Bachelor of Computer Science in Information Techno
2003 - 2007

Keywords

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Identity
Username
angelacaver
Type
Individual
Member Since
November 2011
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Angela C. | Elance

Angela C.