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Angela Soriano | Elance
 
176985602337900
Last Sign-in: Dec 22, 2014

Angela Soriano

Workforce Management, Forecasting, Analysis
   Philippines
  |   Caloocan, Metro Manila

Overview

I am an experience workforce manager in a BPO company for more than 10 years. I serve as subject matter expert for all issues related to service levels, call volume forecasting and call center staffing. My work includes analyzing current call center trends, headcount hiring plans and reporting as well as strategic planning to recommend solutions based on business needs.

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  • 12 months
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AngelaSonzaSoriano
Type
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Member Since
June 2014
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Angela Soriano | Elance

Angela Soriano