Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Ma. Aniela A. | Elance
 
176985602337900
Last Sign-in: Jul 14, 2015

Ma. Aniela A.

VA & Admin S. | Data Entry | Helpdesk | CSR | TSR
   Philippines
  |   Manila, Metro Manila
  |  4:24 am Local Time

Verified Freelancer

Ma. Aniela A.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

Worked as a Customer/Technical Support Specialist and Helpdesk for 7 years with reputable companies (Dell, Xerox, Ingram Micro, etc.). Currently working as an Independent Consultant to generate and update reports.

I am knowledgeable in MS office and PC hardware/software troubleshooting. I am a fast learner and don't hesitate to ask clarification if needed.

I am trying to build up an Elance career and expect to learn new things in the fields of Virtual/Admin Support, Data-Entry, Web Researching and Social Media Marketing,...

Read More »
May 21, 2013|Technical Support|$0|Completed
May 21, 2013|Customer Service|$0|Completed
May 20, 2013|Customer Service|$0|Completed

View All »

Portfolio

These are my Work Experience, Skills, Achievement Credentials over the past years that...

Skills (10)

Tested
Microsoft Excel 2010 Test
My Score
avg
Microsoft Word 2010 Test
My Score
avg
Microsoft PowerPoint 2003 Test
My Score
avg
Microsoft PowerPoint 2010 Test
My Score
avg
Customer Service Test
My Score
avg
Passed
U.S. English Basic Skills Test
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Passed
Email Etiquette Certification
My Score
avg
Passed

Service Description

Offers assistance with the following position:

Virtual/Admin Assistant
Data Entry
Web Researching
Social Media Marketing
Email and Chat Support
Customer/Technical Support
Reports Analyst/Generation

Read More »

Employment

EOKMarketing
Independent Consultant | Virtual Assistant
2013 - Present
Icomteq Solutions, Inc.
Senior Client Services Specialist
2012 - 2013
-Responsible for user support and customer service on company supported applications and platforms. Troubleshoot problems and advise on the appropriate action. -Help CS Team Lead oversee...
Afilliated Computer Services, a Xerox company
Technnical Helpdesk Analyst
2010 - 2012
-Provide technical advice, providing front line telephone support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel. -Escalate...
Ingram Micro Inc.
Technical Support Specialist 2
2009 - 2009
-Provide pre-sales product support assistance to enable sales through Ingram Micro. -Handled HP, Dell and Lenovo pre-sales system support.
Dell International Services, Inc.
Senior Technical Support Assistant
2007 - 2009
-Resolution Expert Certified, Dell Certified System Expert, Wireless Connection Certified -Handled Wireless Queue specific to wireless connection and issues. Specialized in handling LAN, WWAN,...

Education

Pamantasan ng Lungsod ng Maynila
B.S. Information Technology
2001 - 2005
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Virtual Assistant
Virtual Admin
Admin Support
Personal Assistant
Data Entry
Helpdesk
Email Support
Admin Assistant
Customer Support
Technical Support
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
Aniela0512
Type
Individual
Member Since
May 2013
Elance URL
Verifications
0
Groups
Ma. Aniela A. | Elance

Ma. Aniela A.