We're looking for someone who really understands what it means to be a reliable outbound phone caller.
You'll be making COLD calls to verify information.
You need to be able to control the conversation without being overbearing. Personality is key in this position.
You must LIKE PEOPLE and like talking over the phone.
Please reply with Why yo...
Skills: lead generation, sales, telemarketing
“Overall, my experience with Anika and her group was murky and dissatisfying.
(1) We initially thought we were hiring one person, an individual freelancer (based off of the profile from Elance.) It turns out Anika is the head of an agency and most of the work it shopped out to her agents. She is responsible for luring more clients in. (Hence the Elance profile.)
(2) Considering the very specific and descriptive details provided on our project, the work was subpar at best. We needed true, professional, outbound callers. [This is vastly different from "Call Center" workers, which are used to taking in-bound calls.] Despite, we were willing to work with the lack of skill in outbound/cold calling. We provided a lot of training to members of Anika's agency.
(3) We asked for American accents (or Accent-less). This was promised but not satisfied.
(4) Some of the agents went off the rails and didn't show up to work. We had one agent assigned to us and within the week, we were told this agent had mitigating circumstances and personal issues which prevented him/her from reporting to work and making calls for us. So the agency then gave us a 'switcheroo' and found another agent to fill-in. This agent was significantly less qualified and required a lot more training, which we *again* were willing to put up with.
We kept up our end of the bargain and paid on-time, despite being dissatisfied with the work. We asked several times for daily work reports and updated emails to communicate to us what work has been accomplished. This also was never resolved and we stopped receiving daily reports, which marked the end of our business relationship with this team/agency.
In conclusion, although this agency (not a solo freelancer, as advertised) expressed patience, a willingness to compromise and work towards a mutual goal, ultimately it never happened.
Unfortunately, we do not recommend working with this agency.
“There is no point of rating us so low when the client herself does not knows how to instruct things and specify. Lucy had all the authority to interview all my agents and choose herself an agent form my firm, which she did, she came to like one of my agent named ”
Freelancer Feedback Comments for Client:
“It is very sad to say that the client seems very dishonest with their commitments. Does not deserves to be trusted. These sort of Client are sadly a huge pollution on Elance, which destroys the work environment.”