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Ankita A. | Elance
 
176985602337900
Last Sign-in: Aug 8, 2011

Ankita A.

Creative/Content/Business Writing
   India
  |   New delhi, Delhi

Overview

Minimum Hourly Rate $15

Greetings!
11 years of Corporate Banking experience has evolved my strategic business abilities along with customer service skills.
I have worked with reputed global organisations like Standard Chartered Bank, Deutsche Bank have also worked with an Indian Pvt. Bank.

My experience has primarily been in the customer service function. In addition, I have handled myriad responsibilities such asService Quality Assurance, process documentation, group projects, conducting audits, client communications (letters & emails), conducting client...

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Skills (1)

Tested
English
U.S. English Basic Skills Test
My Score
avg
Passed
UK English Basic Skills Test
My Score
avg
Passed

Service Description

As an individual my key strengths are communication skills and attention to detail. Having worked in a professional banking environment, I am aware of the importance of meeting time lines & being accurate. I believe itís critical to set the objectives, monitor progress and give / receive feedback on what is being done right and what needs to be improved.

The key services that I offer are:
1. Doing write ups on a range of topics
2. Proof reading
3. Preparing training manuals
4. Process documentation
5. Customer service functions

I look forward to hearing from you in reference to the assignment.


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Employment

Indusind Bank Ltd
AVP, Service assurance-Corporate & commercial bank
2010 - Present
Description Liaison with Product and Operations team on improvement of existing processes. Service delivery - work on developing the overall service strategy and all customer touch-point...
Deutsche Bank
Senior Manager
2006 - 2009
Managing customer friendly solutions for customers using Payments and Cash Management with the challenge of achieving effective resource utilization & customer satisfaction. An exciting role that...
Standard Chartered Bank
Asst. Manager, Quality Assurance, Customer Service
2000 - 2006
Generic ? Promote standards/conventions of recording customer queries, feedback through resolution within WB to facilitate MIS ? Proactive collection of Voice of Customer through VOC toolkits ?...

Education

Symbiosis Institute, Pune
Masters diploma in Business administration
2001 - 2004
NIS school of Marketing.
Postgraduate Diploma in Communications and marketi
1997 - 2000
Shaheed Bhagat singh College, delhi University
Bacherlor of Arts
1997 - 2000
Father Agnel School
All India Senior School Certificate Examination
1984 - 1997
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service corporate banking
Service quality assurance
Cash management and Payments services
Writing process manuals
HR write ups for Job descriptions
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Ankita_15
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Member Since
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Ankita A. | Elance

Ankita A.