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Ann Catherine M. | Elance
 
176985602337900
Last Sign-in: May 28, 2015

Ann Catherine M.

Technical Support Specialist, Expert in Computer
   Philippines
  |   Quezon City, Metro Manila
  |  6:50 pm Local Time

Overview

Minimum Hourly Rate $3

Highly motivated tech-support professional skilled in troubleshooting, analyzing and resolving complex technical problems, utilizing advanced resolution procedures.
Worked for a year in a call centers as Technical support professional, serving customers through voice or chat support to resolve issues with hardware and software installation and troubleshooting.
Accurate, fast keying skills and sound knowledge of computer applications. Proven ability to collect and manage information efficiently and accurately. Excellent written and verbal...

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Skills (10)

Tested
Microsoft Excel
Microsoft Word
Data Encoding
Virtual Assistant
Spreadsheets
Customer Service
Customer support
Email Handling
Email Technical Support
Bookkeeping
Bookkeeping
My Score
avg

Service Description

Over three years experience successfully performing a number of data entry and clerical tasks. A proven track record of efficiency and accuracy in managing multiple functions, solving problems, maintaining confidentiality and producing quality work.

Expert in Siebel,right now database , Cisco VoIP, Microsoft word, Microsoft excel,microsoft PowerPoint,
Very knowledgeable in troubleshooting of computer peripherals products such keyboards,webcams,headsets(wireless),Expert in yahoo messenger , Video HD, Skype,
Very Proficient in websearch engines such as Google search, yahoo, wikipedia, 118.com, 11850.ie, whitepages, yellow pages.

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Employment

Causera, Jooners, Qlubb
Virtual Assistant, Email Support, Book Keeper
2013 - 2015
My job is to assist the customer with their concern regarding their account. provide concise instruction to resolve their issue. Update our database about all the changes that have been made. put...
W@HS
Special Research Agent/Home-Based
2013 - 2013
Answering text message questions on various subjects from cell phone users.
Teletech Customer Care Management
Senior Technical Support Specialist
2011 - 2012
Outstanding analytical, problem-solving, and troubleshooting ability. Superior communication (oral and written), customer service and interpersonal skills. Both independent and team worker, as...
ALSCOM
Advanced Data Encoder/Validator
2010 - 2011
Review and check applications and supporting documents code and process applications into required electronic format. Scan documents into database. Audit on-line applications for accuracy and...
Overview  |  Job History  |  Resume/C.V.

Keywords

Virtual Assistant
Encoder
Data Encoder
Book keeping
Email Support
Chat Support.
My Snapshot
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Identity
Username
anncatherinem
Type
Individual
Member Since
February 2015
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Ann Catherine M. | Elance

Ann Catherine M.