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Anne Katlyn Acosta | Elance
 
176985602337900
Last Sign-in: Sep 22, 2014

Anne Katlyn Acosta

Proficient in Customer Service
   Philippines
Quezon City

Overview

Nine (9) - Ten (10) years of professional experience in the Customer Relationship Management services and solutions; and Business Process Outsourcing Industries.

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Skills (10)

Tested
Adobe Photoshop
Microsoft Excel
Microsoft Word
Computer Skills
Microsoft PowerPoint
Customer Service
Microsoft Outlook
Phone Support
Email
Helpdesk

Employment

Philam Call Center Services, Inc. (PCCSI)
Helpdesk Support/Customer Service Representative
2013 - 2014
• Responsible for the delivery of Technical Service at the Call Center covering the following core functions: Troubleshooting, managing end- to -end resolution of complaints, handled inquiries and...
iPlus Intelligent Network Inc.
Workforce Specialist Representative
2012 - 2013
Placement Opportunity Center Staff July 2013 - August 2013 • Handled iPlus employees to find other account employers available to mutually schedule times to meet and discuss positions....
Teletech Philippines
Technical Support Representative II
2011 - 2012
• Handled technical support for Verizon High Speed Internet (DSL) Connection. o Configuration of client’s equipment to connect to the Internet via modem/DSL Router. o Analyzed, troubleshoot and...
Teleperformance
Technical Support Representative
2009 - 2011
• Handled technical support for Epson Printers and Scanners for setup and connections. o Resolved customer support issues and provided customer with a solution, via troubleshooting techniques. o...
eTelecare Global Solutions
Technical Support Representative
2009 - 2009
• Responsible for the delivery of technical support for AOL account in the U.S. and giving high level of customer satisfaction. o Resolved customer support issues and provided customer with a...
IBM Daksh Business Process Services Philippines
Technical Support Representative
2007 - 2008
• Handled technical support for Apple account for MAC Operating System and Desktop computers (Hardware and Software) in the US Region. o Hardware and software troubleshooting and functional...
Advance Contact Solutions
Customer Service Representative/Team Leader
2004 - 2007
• Demonstrated continuous efforts to deliver satellite-based television services to U.S. customers in homes and businesses for DIRECTV Satellite Television account. o Handled inbound customer...

Education

New Era University
Bachelor of Science in Business Administration Maj
- 2001
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
annekatlyn
Type
Individual
Member Since
September 2014
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Anne Katlyn Acosta | Elance

Anne Katlyn Acosta