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Annie Lhen Tarala | Elance
 
176985602337900
Last Sign-in: Jun 9, 2015

Annie Lhen Tarala

Customer Service Representative
   Philippines
  |   Naga, Camarines Sur
  |  12:57 pm Local Time

Overview

Efficient and effective customer service is what I do. I'm dynamic, highly motivated, has good people skills, patient, hardworking, has passion for continuous learning and can work with minimal supervision. For more than three years, I have been working in a BPO company catering to U.S. tax preparation software. It's Shop and Buy Department with a little technical background. This includes order processing, product inquiry, tracking of orders, website navigation, setting up account, refund, product download and installation. So if you need...

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Portfolio

Skills (8)

Tested
Computer Skills Test
My Score
avg
Call Center Skills Test
My Score
avg
Customer Service Test
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg

Service Description

I can do phone, email, and chat support. I'm more experienced on inbound calls, but have a little background on outbound calls. I can handle three chats simultaneously.

I also had an experience as Subject Matter Expert and Team Manager during tax season in U.S.

My roles and responsibilities include managing the team's scores, shrinkage and absenteeism, keeping the team motivated, and developing their skills to provide excellent service that would keep and gain new customers.

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Employment

Sutherland Global Services
Customer Service Representative
2010 - 2013

Education

Bicol University
Bachelor of Science in Nursing
2005 - 2010
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service
Phone Support
Email Support
Chat Support
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
Annie_Lhen
Type
Individual
Member Since
October 2013
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Annie Lhen Tarala | Elance

Annie Lhen Tarala