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Anthony L. | Elance
 
176985602337900
Last Sign-in: Nov 13, 2008

Anthony L.

Help Desk Specialist (A+, MCDST, MCP Certified)
   United States

Overview

* A+ Certified Professional
* Microsoft Certified Desktop Support Technician and Microsoft Certified Professional
* Possess active Secret security clearance and certification as a federal contractor Information Systems Security Officer (ISSO)
* Experienced in Active Directory and Exchange administration
* Experienced in supporting Windows XP, Vista, and Office 2003 in a Windows Server 2003 environment
* Experienced in troubleshooting and maintaining communication electronics equipment
* Experienced in operating soldering equipment to repair...

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Skills (3)

Tested
Helpdesk
Windows XP Administration
Computer Skills

Service Description

I am an A+ Certified Professional, Microsoft Certified Desktop Support Technician, and Microsoft Certified Professional, and I have 3 years total experience in the IT and electronics support fields.

I served as a Systems Technician in the Marine Reserves from -- and was employed by Referentia Systems Inc. as a Help Desk Specialist from April - November 2007. In both of these positions, I was the customer's first point of contact for support issues, which has given me valuable customer service skills. Additionally, I possess an active Secret security clearance which I believe will benefit your company if you currently serve government clients or plan to in the future.

If you have any questions at all, please feel free to leave me a private message.

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Employment

U.S. Marine Corps Reserve
Systems Technician
2005 - 2008
* Responsible for troubleshooting ground communications systems with the help of schematics and test equipment, including voltmeters, multimeters, and oscilloscopes * Responsible for repairing...
Referentia Systems Incorporated
Help Desk Specialist/Information Systems Security Officer
2007 - 2007
* Responsible for ensuring help desk requests are resolved in a timely manner according to Service Level Agreements * Responsible for supporting 100+ users in a Windows Server 2003 environment in...
Ironwood Communications
Satellite Installation Technician
2006 - 2006
* Responsible for installing, upgrading, and servicing DirecTV satellite products * Responsible for handling customer complaints and questions and developing solutions * Responsible for selling...

Education

Marine Corps Communication-Electronics School
Certificate of Completion
2006 - 2006
Overview  |  Job History  |  Resume/C.V.

Keywords

help desk
technical support
Microsoft
A+
security clearance
My Snapshot
IT & Programming
1
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Identity
Username
anthonyl
Type
Individual
Member Since
November 2008
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Anthony L. | Elance

Anthony L.