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Anthony M. | Elance
 
176985602337900
Last Sign-in: Mar 3, 2015

Anthony M.

Product Specialist / Business Solutions Analyst
   Philippines
  |   Cebu City, Philippines
  |  5:40 pm Local Time

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Overview

Having acquired an excellent customer support from years of experience, is one of my strongest point. Working in one of the largest computer company gave me opportunities to deal with latest technology and innovation, and handle technical and well as customer service issues. I am highly knowledgeable in computer hardware troubleshooting and basic networking. For five years I have work as a Teir 2 support, providing assistance to Large Business and Corporate accounts of DELL Inc. Fluent in English both written and oral, I can efficiently...

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Apr 1, 2014|Customer Service|Private|Completed
Mar 4, 2014|Virtual Assistant|Private|Completed
Oct 1, 2013|Virtual Assistant|Private|Completed
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5.0

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Portfolio

Certification for Onsite Troubleshooting for Desktops and Laptops including tablet...
www.cornejoenterprises.com local business website designed and developed.
Logo design and alterations

Skills (10)

Tested
Computer Skills
Computer Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
WordPress
Digital Marketing
CSS
Adobe Photoshop
Helpdesk
Search Engine Optimization (SEO)
Windows XP Administration
Adobe Flash

Service Description

Dell Computers, is the second largest computer company in the world and known for its outstanding customer service and exemplary warranty offers, with markets in all 6 continents. I provide technical support for Large Enterprise and Government Account, catering to most of the Fortune 500. I act as level 2 support, supervising a team of tier 1 representatives.

Working as a freelance I have also acquired vast experience in administrative and management tasks and was expose to new software and technology. Working directly with clients and reporting to the company CEO in mortgage service company which develops CRM and publishes mortgage magazines.

My work objectives as a Dell Teir 2 Technical Support are:

- Create trouble tickets and service request for Dell large enterprise account
- Diagnose and resolve technical issues mainly hardware and minor software.
- Assess computer hardware performance and dispatch/order failing parts as necessary
- Research technical updates and troubleshooting solutions.
- Constantly being up-to-date with technical innovations of the company.
- Educate clients/customers on their Dell machines/devices usability and upgrades
- Operating system re-installation / re-image
- Setup home and small office network LAN/WLAN
- Spyware / virus removal
- Setup Dell software
- Collate and analyze data for to improve service efficiency and maintain the highest standard performance
- Manage and supervise tier 1 representatives
- Facilitate trainings on new...

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Employment

Mortgage Executive Magazine
Executive Assistant
2013 - 2013
Dell Inc.
Technical Support Representative - Teir 2
2008 - 2013

Keywords

My Snapshot
2
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  • 12 months
  • Lifetime
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Identity
Username
antonm04
Type
Individual
Member Since
March 2013
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Anthony M. | Elance

Anthony M.