Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Anthony Amurao | Elance
 
176985602337900
Last Sign-in: Apr 7, 2015

Anthony Amurao

Customer Support Specialist
   Philippines
  |   Silang, Cavite

Overview

Minimum Hourly Rate $3

Dynamic, well-organized, and quality-focused professional with more than seven years of BPO experience, providing excellent product and services to international clients. Possess strong background in project management, administrative support, and data entry functions to include: creating; maintaining; and regularly updating client database for quick information accessibility. Internet savvy with proficiency in MS Office Suite (Word, Excel, and PowerPoint) and using multi-channel client communication such as phone, email, and chat.

Read More »

Skills (10)

Tested
email support
chat support
customer service

Service Description

To start with, I have more than seven years of BPO experience working in a call center environment. I served as a front-line agent providing first call resolution to all customer inquiries, complaints, billing questions and payment extension/service requests. During my tenure, I have effectively handled irate or disgruntled customers appropriately, repaired trust, located resources for problem resolution as well as designed best-option solutions. Throughout the course of my career, I have consistently received numerous awards and recognitions from my supervisor and manager for always putting value and going the extra mile for my clients. Exceeding all their expectations, I got promoted to a Project Manager held accountable for providing keen oversight to all aspects of the project to ensure that client requirements, service quality and deadlines are met. In line with this, I have consistently maintained an open line of communication with the writing department and sales team to ensure all specifications and special requests from the clients are properly relayed and understood. I also did off-the-phone jobs such as regularly updating of web-based spreadsheets, creating e-mail / letter templates, drafting reports, proofreading, and responding to all internal inquiries. Along with my excellent communication and customer service skills, I am also proficient with MS Office Suite (Word, Excel, and PowerPoint) and in using multi-channel client communication such as phone, email,...

Read More »
Overview  |  Job History  |  Resume/C.V.

Keywords

Data entry
data encoding
email support
chat support
phone support
proof-reading
document editing
content writing
general office management
admin support
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
antzamurao
Type
Individual
Member Since
April 2015
Elance URL
Verifications
0
Anthony Amurao | Elance

Anthony Amurao