I have spent the last 4.2 years in Hewlett Packard (Bangalore, India) as Team Lead, Senior Process Associate and Process associate role and have advanced customer service skills .I have led multiple projects, taught Advanced Customer Service Skills classes and developed and implemented new policies and procedures.
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I am currently looking for a challenging opportunity that requires the use of customer relations skills,and other skill sets while allowing me to develop and advance within the organization. If you go through my resume, you will...
4.2 Years of work Experience in Hewlett Packard (Bangalore, India) Ė ( 3rd February 2010 to 16th April 2014 )
(The team provides the access and first level support to the Internal/External users pertaining to the Smart Portal, Siebel,
SABA, CAT, PCR, 3P,and Cash Engine Applications as well as e-Services directly available in Smart Portal. It is the first
point of contact for all the technical issues and involved in routing of tickets to the concerned teams.)
Roles and Responsibilities - Process Associate & Senior Process Associate
? L1 UserManagement Team:
? Responsible for resolving user access issues in HP Smart Portal, SABA, PCR, CAT, Siebel, CASH ENGINE and
? Monitoring portal performance across EMEA and escalating the issue to IT when necessary and publishing the
messages on Portal.
? Maintenance of all Process documents as per HP record retention Policy and Charisma SOP.
? Participation in VSM Program, FMEA, War Room program and handling Olympus projects.
? Maintaining Teamís SharePoint.
? Train New Hires in the process.
? Identified Projects
? Ensuring support to the Global Business Operationís Vision:
? Identifying and implementing Process Improvement opportunities.
? Compliance and adherence to monthly Key Performance Indicators, SOP and other internal Metric.
? Supporting team to close the identified Olympus projects.
? Handling customer calls and escalations/ escalation contact
? Helping Team Lead in all the activities
? Handling Chat process (Team provide...
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