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Anya Monique D. | Elance
 
176985602337900
Last Sign-in: Jul 12, 2013

Anya Monique D.

CSR
   Philippines
  |   Quezon City, Metro Manila

Overview

To obtain a meaningful and challenging position that enables me to learn and allows for advancement.

Education

COLLEGE - 1998 - 2002 - FEU – FERN College
Bachelor of Science in Business Administration
Major in Computer Information System

PERSONAL DATA
Nick Name: Anya
Birth Date: May 30, 1981
Sex: Female
Status: Married
Citizenship: Filipino
Religion: Born Again, Christian

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Portfolio

Skills (6)

Tested
Customer Service Test
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg
Passed

Service Description

Work Experience:

December 2011 – April 2012 Telus International Phils. Inc.
Discovery Center, Ortigas Center,
Pasig City
Customer Service Representative

• Answering the calls from customers and help them with their problems that they are facing with purchased products or services.
• Handle complaints and resolve them.
• Process the customers’ purchase orders, service subscriptions, applications and forms.
• Update the existing databases with changes and the status of each customer/prospective customer.
• Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties

June 2011 – October 2011 St. Dominic Savio College
Quirino Highway, Caloocan City
Asst. Registrar

• Maintains and adequate system of filing academic record of all students enrolled in the college, emphasizing their safe and proper storage as well as their easy retrieval.
• Issues Transfer Credentials. Transcript of Records, Student Permanent Records, Diplomas and other kinds of credentials upon request of students and by other authorized entity.
• Provide administrative support to the Registrar and the Deans in the following areas: academic policy and procedures; student advising and counseling; final examination administration; and records management. Along with the Registrar, serve as primary liaison with faculty, students, and other administrative offices for academic and other related issues.
• Prepares Schedule of...

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Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service
Administrative Task
Encoder
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Elance Level
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  • 12 months
  • Lifetime
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Identity
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anyamoniquedela...
Type
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Member Since
February 2013
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Anya Monique D. | Elance

Anya Monique D.