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Gargi Banerjee | Elance
 
176985602337900
Last Sign-in: Jan 26, 2016

Gargi Banerjee

Bringing along Experience and Quality
   India
  |   Hooghly, West Bengal

Overview

Minimum Hourly Rate $6

Hello,

My goal is to provide high quality work with fast turn around time at a very competitive rate. With a rich experience of working with some of the top shots in the service industry, I am now keen on working for clients directly from my office. My strength is my communication skill, both verbal and written, and I guarantee a high customer experience. I provide assistance in meeting technical and administrative needs such as:

Customer Service : Voice ( telephone ) & Non-Voice (Email)
Appointment Setting
Live Chat & Email Support
Live...

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Nov 23, 2009|Other - Administrative Support|Private|Working
Jul 30, 2009|Virtual Assistant|Private|Working
|
5.0
Apr 4, 2009|Customer Service|Private|Completed

View All »

Skills (6)

Tested
Call Center Skills Test
My Score
avg
Help Desk Certification
My Score
avg
U.S. English Basic Skills Test
My Score
avg
Microsoft PowerPoint 2007 Test
My Score
avg
Passed

Service Description

I have extensive experience in working in the field of customer service and administrative assistance for global corporates like HSBC bank.

This is a one stop solution for small to medium sized companies or Individual enterpreneurs looking for any assistance in any field of Customer Service or Admin related help. I would recommend any prospective client to talk to me once before taking the final decision.

I am a one woman operation eager to gain freelance experience after working in the corporate world for more than 5 years. Customer Service and Sales has been my forte. I have spent a considerable time of my career working for Hong Kong Sanghai Bank (HSBC Bank) as a Customer Service Executive. I was promoted as a skill qualification trainer in HSBC. I helped to train new executives to develop and enhance their customer service skills, as well as assist experienced callers improve their quality. My last assignment was with another BPO Giant in India, working for a UK client in the credit control section. This assignment required me to interact with lawyers and barristers in UK. I enjoy my work and find pleasure in problem solving and assisting others. Mt forte is interacting with clients and providing assistance in collections, order taking, customer service, problem solving etc.

MY SKILLS:

-Ability to meet advanced requirements in Excel such as VLookup, PivotTables, If statements and Charts/Graphs.
-Special attention to detail in organizing data for entry, mailing...

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Employment

Hongkong and Shanghai Banking Corporation (HDPI)
Skill Qualification Trainer
2007 - 2009
Joined As a Customer Service Executive and was promoted as the Trainer for the process I was working for, in less than a year.

Education

Calcutta University
Bachelor of Arts (Major in English Literature)
2003 - 2006
Overview  |  Job History  |  Resume/C.V.

Keywords

Virtual
Assistant
Customer Service
Admin support
Web Research
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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5
Total
Milestones
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Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
AnytimeAssistance
Type
Individual
Member Since
May 2008
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Gargi Banerjee | Elance

Gargi Banerjee