ANZ International (Pvt) Ltd. | Elance
 
176985602337900
Last Sign-in: Jul 27, 2015

ANZ International (Pvt) Ltd.

BPO - Outsourcing, Jobs, Solutions, Service
   Sweden
  |  2:53 am Local Time

About the Company

ANZ is an International Contact Center and we are head quartered in Sweden with operational facilities and offices in 3+ global locations and is rapidly emerging as a trend setter in the BPO space. ANZ with its deep industry knowledge, process expertise and scale experience provides innovative and cost-effective outsourcing solutions as per our clients needs. We have extensive experience in running a variety of projects for clients in Australia, UK, Europe & USA. What we take very seriously are the English Accents, skills and experience level in all of our agents for customer support, technical support, 24 hour helpdesk and virtual assistants! We do pick and invest in fresh graduates, but only the best of the best!

Our agents are able to achieve higher results then our western counterparts. This is thanks to the mix of; Minimum 3 years of experience, Superb English Accent, Motivation and Drive!
Service Description
ANZ International Inc. have some of the very best administrative support/CSR and sales professionals/TSR and they have proved there skills in the local and international market.

Our company has launched an innovative way that will help you identify, create, and execute business growth solutions to move your business to the next level in both the online and offline world.

The main Technical Services that we're offering are:

-Web Development & Design
-E-Commerce Shopping Carts
-Search Engine Optimization
-Unlimited Hosting 99.9% uptime
-Flash Development & Animation
-Mobile Application Development
-Advanced Web Development
-Business Application Development
-Business Enterprise Solutions
-Graphic Design & Desktop Publishing
-Business Identity Branding

Also our web development solutions help our customers build and better manage their business in the online world. We will maximize you business presence online. We build stunning website in 2D/3D for maximum visualization effect and customer engagement.

Who we are: A team of executive administrative and office management staff experienced in diversified professional environments.

What we do: We work with you. We provide you with customized Administrative assistance, as well as Sales and Marketing services.

How you benefit: We not only accomplish the task at hand, we deliver quality so you can succeed.

We invite you to achieve greater results through strategic collaboration with ANZ International Resource Group where excellence and time matter.

We use all modern communication methods, and buyer chooses ones, that are most comfortable:

- Elance message board
- Skype
- E-mail
- Phone
- ICQ
- MSN Messanger
- Yahoo Messanger

ANZ International Revolutionizing the way your business gets things done!

- Our Outstanding Customer Service Puts Us Way Ahead Of All Other Inbound Call Centers -

We are confident our inbound call center can handle your calls as efficiently as any other company we are put up against, but you'll be hard pressed to find an inbound call center that will provide you with customer service superior to our own. Our inbound call center management team is available to you 24 hours a day.

We provide support by Phone (Call Center, incoming/outgoing), Fax, Email, and IM's. Our Call Center Is Equipped With Today's Latest Software and Technology Every call that comes into our inbound call center is handled by a professional Customer Service Representative who has a computer which automatically displays the proper greeting, custom on-screen scripting, product/service description, pricing, help desk, and much more!

- Our Inbound Call Center Services Let You Concentrate Your Efforts On Running Your Business -

Let our state-of-art inbound call center handle the phones. Whether you need us to answer 100 calls or 10,000, you will find our service to be a professional and cost effective extension of your business. The Customer Service Representatives (CSR) in our inbound call center will always respond to your clients, customers or prospects in a timely, polite and professional manner. Let us use our years of experience to help you make your business more successful.

- Our Inbound Call Center Software Ensures That Every Call Record Is Available To You -

We have the ability to look at every call that comes into our inbound call center and provide you with the following information:

Date And Time Of Call
Ring Time
Hold Time (In Seconds)
Talk Time (In Seconds)
Customer Service Representative
Disconnect Code

- Our Inbound Call Center Can Provide You With This Information At Anytime So You Will Never Have A Question About How Well Your Calls Are Being Handled -

Inbound Call Center Services We Offer Include:

Appointment Setting
Order Taking
Catalog Sales
Customer Service
Answering Service
Database Management
Dealer Locator Service
General Information
Fulfillment Service
Market Research Surveys
Membership Applications
Opinion Surveys
Overflow / After Hours
3rd Party Verification
Ticket Sales
Live Telephone Operators
Up-Selling / Cross-Selling
Direct Response For National & Cable TV Commercials
Direct Response For National & Cable Infomercials
Direct Response For National & Local Radio Commercials
Direct Response For Web Site
Direct Response For Print Ads And All Other Media
Internet Sales Order Entry
Insurance Claims
Troubleshooting For Products And Services
Insurance And Employment Verification
Seminar Registration
Virtual Office Service
Taking Credit Card Orders
Reservation Desk
Inquiry Service
Voicemail
Disaster & Outage Coverage
Lead Generation / Qualification
And More!

We have certified employees in all Microsoft Office Products, Corel Word Perfect, Works, PC Docs, and various HTML editors. We provide services with 100% accuracy and familiar with all facets of professional Administrative Support projects including Data entry and Customer Response as our major target. We have created various Excel spreadsheets and reports, as well as all types of professional office/legal documents. Our specialty is office efficiency and organization.

MICROSOFT WORD
MICROSOFT EXCEL
MICROSOFT ACCESS
MICROSOFT FRONTPAGE
Online Web Forms
Online Form Submission
Filling Forms
Form Submission
Web Research
Mailing List Development
Customer Service
Administrative Support
Excel Data Entry
Access Data Entry
File maker Data Entry
WEB DESIGNING
PRESENTATION REPORTS
And More!
Year Founded
2002
Number of Employees
50-99
Payment Terms
Response Time: 1-2 business days

Lead Time: Depends upon the nature of job

Business Terms: Signed contract should be mailed by the two parties to avoid future complications.

Mode of Payment: Funds Transfer to our ELANCE Account.

Payment Terms: Depends upon the mutual understanding of the two parties
References
Dr. Rhadi Ferguson
Ferguson Marketing Systems, Founder
Virtual Assistance, Email Marketing, Blogging and Social Media Marketing and daily administrative support services.
Larry Ostrovsky
Longevity Now, LLC, Founder
Customer Service, Back-Office service, managing all the emails, chat support and providing more then 640 hours of service every month and growing ....
Richard Geller
Sponsera, LLC, Founder
Outbound Lead Generation Process/ Automated Voicemail Service.
Liz Thompson
Healthy Wealthy Nwise, Founder
Telephone Customer Service/ Email Support/ Complete Back-Office Services/Web Content Management.
Mary Ann Costello
Dr. Alex Loyd LLC., CFO
Telephone Customer Service/ Email Support/ Customer Database Management/ Back Office Fullfilment Center Support/ Phone Order Taking Service/ Shipping and Order Tracking Service.
ANZ International (Pvt) Ltd. | Elance

ANZ International (Pvt) Ltd.