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April Soriano | Elance
 
176985602337900
Last Sign-in: Jan 5, 2015

April Soriano

I've been in the call center business for 8 years.
   Philippines
  |   Cavite, Central Luzon

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Overview

Minimum Hourly Rate $4

I've been in the call center industry for more than 7 years. I have been working from home for almost a year. I've been to voice and non voice accounts.,Sales and Customer Service Accounts. Intend to build a career at leading corporate of high-tech environment with committed & dedicated people, which will help me to explore myself and realized my potential. Willing to work as a key player in a challenging & creative environment.

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Portfolio

A brief Self-Introduction
We are primarily responsible for proactively developing business opportunities for the...

Skills (5)

Tested
Customer Service Test
My Score
avg
Passed

Service Description

I've been in the Call Center industry for more than 7 years both outbound and inbound, business to business and business to consumer accounts, here are the highlights of my qualifications and background that seem most relevant to meet your needs:

• Highly skilled in listening and responding to customers’ needs and concerns
• Demonstrated ability to provide information regarding products and services
• In depth knowledge of taking orders, determining charges, and overseeing billing or payments
• Track record of reviewing and making changes to customer accounts
• Proven record of handling returns or complaints
• Able to record details of customer contacts and actions taken
• Comprehensive knowledge of researching answers and solutions

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Employment

Prosperity Digital Research Agency Asia
Social Media Content Manager
2013 - Present
I work closely with the CEO and Account Managers to communicate corporate messages to vendors, employees, and customers. I am responsible for managing and reviewing content for websites,...
Web Chat Support Specialist
Engage to Sell ( Homebased )
2012 - 2013
Provides first line chat for a car dealership in the United States of America. Handled customers inquiries for Sales, Service and Parts Department. Verify email address and other contact...
Red Pocket Mobile ( Homebased )
Customer Service Representative
2012 - 2012
Provides first line voice, chat and email customer service for a mobile telecom company in the US. Handled customers transactions bills, change of feature of their mobile phones, troubleshooting of...
VXI Inc. Philippines
Inbound Sales Representative
2009 - 2010
Handled a Residential Phone Service, DSL and Digital TV in the United States. Provide information and basic trouble shooting and includes upselling for new lines. Demonstrates a strong customer...
Convergys Philippines
Customer Service Representative
2009 - 2009
To provide an exceptional customer experience – excellent accessibility and first call resolution to customers. Provide customers with friendly and professional communication during inbound call...
Sykes Asia, Inc,
Customer Service Representative
2005 - 2008
Handles customer’s problems arising from various products supported. Provides first line voice customer service. Accepts inbound calls. Receives transactions from users regarding customer service...
EPIXTAR Phils. IT-Enabled Services
Team Leader
2005 - 2005
Responsible in supervision of staff or managed up to twenty agents to accomplish a common goal. Provided on going direction to ensure each agent understands how to provide customer satisfaction....
EPIXTAR Phils. IT-Enabled Services.
Account Executive
2004 - 2005
Worked with business and consumers in a variety to elicit and record information; support products or services; or make sales presentation.

Education

Mapua Institute of Technology
Chemical Engineering
1995 - 2000
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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Identity
Username
april816
Type
Individual
Member Since
January 2013
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April Soriano | Elance

April Soriano