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Granny Ray D. | Elance
 
176985602337900
Last Sign-in: Jul 22, 2013

Granny Ray D.

   Philippines
  |   Marikina City, Rizal
  |  3:08 am Local Time

Verified Freelancer

Granny Ray D.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $3

I've been a Quality Analyst for 5 years processing development and giving feedback to operations for the processing of inbound calls. I'm adaptive to any kind of work environment and eager to learn.

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Portfolio

I took a picture of myself while finishing up on an open evaluation for an agent.
took a picture while waiting for a call to come in and start monitoring the call...
While waiting for TLs and other participants to come in, I took a picture of myself...
Another wait time before I start monitoring the progress of an agent in call processing
Took a picture of my workstation before ending my shift.
My fellow QAs while working/monitoring agents. Shhhh, silence please.
Having fun before being totally serious in monitoring the progress of agents in the...

Skills (6)

Tested
Call Center Skills Test
My Score
avg
Passed
admin support

Employment

Stellar Philippines Incorporated
Quality Analyst
2008 - 2013
Monitor the progress of Communication Assistants if they are in line with the standard procedures of the Client (Purple). Generate feedback as needed to achieve personal, team and company goals and...
Eperformax Contact Center
Relay Operator
2004 - 2007
Relay messages between deaf, hard of hearing or speech disabled persons to normal persons. Convey the messages, like a human phone wire. Provide excellent customer relations through typing and...
Sykes Asia Incorporated
Customer Service Representative
2003 - 2004
Basic job description is to handle customer inquiries. Assist Customers in upgrading or downgrading their services, & and offers promotions. Assisted the team and acted as the sub-team lead when my...
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
ardee522
Type
Individual
Member Since
June 2013
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Granny Ray D. | Elance

Granny Ray D.